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Sr Help Desk-Active T/S Clearance

Company: Xpect Solutions, Inc
Location: Chantilly
Posted on: February 24, 2021

Job Description:

Company Overview:

XPECT Solutions, Inc. has built a strong reputation by supporting our clients in meeting their strategic goals and mission objectives. We provide high quality resources for a wide range of IT and security solutions at best-value pricing. Our success is built on a solid foundation of well-vetted, highly technical personnel, a disciplined project management approach, and an overarching commitment to customer service. We develop, test, deploy, and support exceptional solutions that enhance system functionality, while maximizing reliability and availability, and ensure the tightest security.

Client Overview:

This position will support the FBI's Enterprise Operations Center (EOC) which is tasked with the responsibility of continuously monitoring and maintaining the FBI's Enterprise computer system. The FBI manages a large number of programs that vary in scope and complexity to include three distinct networks at the Unclassified, Secret and Top Secret classification levels. Over 1,100 communication circuits connect three domestic data centers, 53 CONUS field divisions, three OCONUS field divisions, approximately 500 smaller domestic/OCONUS remote offices, and 91 offices located in foreign countries. The FBI services approximately 44,000 users. The EOC staff provides enterprise-level Information Technology (IT) operations and maintenance support for all applications, servers, network devices, wireless smartphones, multi-function printers and workspace equipment at all FBI facilities.

Position Overview:

We are looking for a Senior Help Desk to join our team on a new effort supporting our Federal Government Client in Chantilly, VA. The ideal candidate will be responsible to provide continuous monitoring and management of both unclassified and classified networks.

The primary scope of this work shall be"

  • Providing crucial, proactive 24/7/365 enterprise-wide monitoring and maintenance of servers and other networked resources, advanced troubleshooting, and problem resolution.
  • Assist with the daily activities of configuration and operation of systems.

    • Active Top Secret Clearance, with the ability to obtain SCI
    • Minimum of 1 year of help desk experience.
    • Provide assistance to users in accessing and using business systems.
      Preferred Additional Skills and Qualifications:

    • Relevant Microsoft Certification a plus
    • CompTIA A+ certification a plus
    • 3+ years' experience providing similar support is desired


      Company Culture and Benefits:

      Xpect Solutions, Inc. is a one-of-a-kind employer with a talented team that is cleared at various levels and is certified in dozens of industry-recognized certifications. Our talented staff are the key to our success. They bring the knowledge, experience and technical skills to deliver the best solutions to our customers.

      We support our team by providing open communication, win-win partnerships with clients and vendors, a team-oriented culture that supports employee diversity, and a focus on professional development and growth for a long-lasting and happy career.

      We offer a benefits package that is designed to keep our most important assets - our employees - healthy, happy, energized and moving forward. Our philosophy is simple - empower our employees with the benefits, resources and the financial incentives they need to be successful.

      Below is an overview of our amazing benefits and perks:

    • A competitive Medical, Dental, and Vision plan (100% of monthly premiums for employees are paid by Xpect).
    • Retirement Savings Plan (with company match)
    • Life Insurance
    • AD&D Insurance
    • Short Term and Long Term Disability Insurance
    • 3 weeks of annual PTO
    • 10 days of Holiday PTO
    • Performance Awards
    • Referral Bonus Plan (of up to $2,500/year)
    • Education Reimbursement/Training (of up to $2,500/year)

      Xpect Solutions, Inc. is an equal opportunity and affirmative action employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.

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Keywords: Xpect Solutions, Inc, Chantilly , Sr Help Desk-Active T/S Clearance, Other , Chantilly, Virginia

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