Sr Help Desk-Active T/S Clearance
Company: Xpect Solutions, Inc
Posted on: February 24, 2021
XPECT Solutions, Inc. has built a strong reputation by supporting
our clients in meeting their strategic goals and mission
objectives. We provide high quality resources for a wide range of
IT and security solutions at best-value pricing. Our success is
built on a solid foundation of well-vetted, highly technical
personnel, a disciplined project management approach, and an
overarching commitment to customer service. We develop, test,
deploy, and support exceptional solutions that enhance system
functionality, while maximizing reliability and availability, and
ensure the tightest security.
This position will support the FBI's Enterprise Operations Center
(EOC) which is tasked with the responsibility of continuously
monitoring and maintaining the FBI's Enterprise computer system.
The FBI manages a large number of programs that vary in scope and
complexity to include three distinct networks at the Unclassified,
Secret and Top Secret classification levels. Over 1,100
communication circuits connect three domestic data centers, 53
CONUS field divisions, three OCONUS field divisions, approximately
500 smaller domestic/OCONUS remote offices, and 91 offices located
in foreign countries. The FBI services approximately 44,000 users.
The EOC staff provides enterprise-level Information Technology (IT)
operations and maintenance support for all applications, servers,
network devices, wireless smartphones, multi-function printers and
workspace equipment at all FBI facilities.
We are looking for a Senior Help Desk to join our team on a new
effort supporting our Federal Government Client in Chantilly, VA.
The ideal candidate will be responsible to provide continuous
monitoring and management of both unclassified and classified
The primary scope of this work shall be"
- Providing crucial, proactive 24/7/365 enterprise-wide
monitoring and maintenance of servers and other networked
resources, advanced troubleshooting, and problem resolution.
- Assist with the daily activities of configuration and operation
- Active Top Secret Clearance, with the ability to obtain
- Minimum of 1 year of help desk experience.
- Provide assistance to users in accessing and using business
Preferred Additional Skills and Qualifications:
- Relevant Microsoft Certification a plus
- CompTIA A+ certification a plus
- 3+ years' experience providing similar support is desired
Company Culture and Benefits:
Xpect Solutions, Inc. is a one-of-a-kind employer with a talented
team that is cleared at various levels and is certified in dozens
of industry-recognized certifications. Our talented staff are the
key to our success. They bring the knowledge, experience and
technical skills to deliver the best solutions to our
We support our team by providing open communication, win-win
partnerships with clients and vendors, a team-oriented culture that
supports employee diversity, and a focus on professional
development and growth for a long-lasting and happy career.
We offer a benefits package that is designed to keep our most
important assets - our employees - healthy, happy, energized and
moving forward. Our philosophy is simple - empower our employees
with the benefits, resources and the financial incentives they need
to be successful.
Below is an overview of our amazing benefits and perks:
- A competitive Medical, Dental, and Vision plan (100% of monthly
premiums for employees are paid by Xpect).
- Retirement Savings Plan (with company match)
- Life Insurance
- AD&D Insurance
- Short Term and Long Term Disability Insurance
- 3 weeks of annual PTO
- 10 days of Holiday PTO
- Performance Awards
- Referral Bonus Plan (of up to $2,500/year)
- Education Reimbursement/Training (of up to $2,500/year)
Xpect Solutions, Inc. is an equal opportunity and affirmative
action employer, who participates in E-Verify. All qualified
applicants will receive consideration for employment without regard
to race, color, national origin, gender, religion, age, disability,
veteran's status, or any other classification as required by
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Keywords: Xpect Solutions, Inc, Chantilly , Sr Help Desk-Active T/S Clearance, Other , Chantilly, Virginia
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