NL-21-059 Senior FBI IT Specialist
Posted on: May 2, 2021
Performs all levels of IT duties from routine installations and
maintenance to IT tasks that are complex in nature under limited,
general guidance. Competent to work on complex technical IT
assignments. This position performs IT support duties and related
problem solving using desktop IT skills, demonstrating IT desktop
experience, good judgement, and initiative. Works well both as part
of a team as well as independently, with the ability to lead a
technical team, successfully completing tasks while receiving only
general guidance on assignments and solutions. Performs technical
work of a professional level using standard techniques, concepts
and procedures. Highly skilled to work independently on technical
assignments and projects, meeting deadlines. Contributes to and
leads others with complex problem solving. Must possess excellent
IT technical skills, customer service skills, work completely
independently supporting users and resolving their IT issues while
representing assigned service unit, follow directions, and be
self-motivated to complete assignments, research and apply
solutions. Install desktops, portable computers, peripherals, and
software products for networked, classified and unclassified, and
standalone environments. Detect, diagnose, research solutions, and
resolve desktop and portable computer software and hardware
failures. Provide users with information, guidance, and instruction
on use of desktop and portable computer hardware and software.
Analyze and assess customer service requests and provide prompt
technical solutions. Conduct IT audits as assigned, in compliance
with policies governing the administration, utilization, and
acquisition of desktop and portable computer products. Prepare
progress/status reports and submit to team leads as required.
Utilize trouble-ticketing software for opening/updating/closing
tickets in a timely and appropriate manner. Identify and document
areas for process improvements. Contact and effectively communicate
with users by telephone, electronic communications, or in person.
Prepare equipment for reuse or surplus of property actions. Provide
technical support for customers assigned to remote locations as
required. Perform software and hardware upgrades and installations
involving multiple computers, printers, multi-printers, and
peripherals. Coordinate the disassembly and reinstallation of IT
equipment in support of office relocations and new
buildings/locations. Ability to lift up to 50lbs, must be
physically able to walk, squat, bend, twist, lift, crawl under
desks, reach, carry items, push and pull carts loaded with
equipment. Required: High school diploma and 8 years of experience
working with IT equipment OR an Associate degree and 7 years of
experience OR a Bachelor's degree and 5 year of experience.
Demonstrated proficiency installing, maintaining, repairing desktop
operating systems, business applications, desktop computer
hardware, peripherals, and printers. Desired: Bachelor's degree in
discipline. IT Certifications applicable to desktop and mobile
computer support desired. Experience providing excellent customer
service. Demonstrated proficiency working independently to provide
service. Demonstrated leadership skills. Candidate must be a U.S.
Citizen. An active final Top Secret clearance is required (Interim
Top Secret will not be accepted). This is a full-time position
located in Chantilly, VA.
Keywords: nLogic, Chantilly , NL-21-059 Senior FBI IT Specialist, Other , Chantilly, Virginia
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