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Call Center Representative

Company: Honda of Chantilly
Location: Chantilly
Posted on: June 6, 2021

Job Description:

SUMMARY

Pohanka Automotive Group is hiring for evening and weekend call center Representatives to join our service team.  Are you good with identifying and assessing customers’ needs? Will you act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency? The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Is this you? Do you have an outgoing personality and are you a cooperative team player ? If you answered yes, we want to talk to you!

WHY WORK HERE:

* Time Magazine National Quality Dealer Award Winner * The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation * Distinguished Service Citation from the Automotive Hall of Fame  WE OFFER:

Part time positions available. Pay range from $14-16 dollars per hour

* Medical, Dental * Life and Disability * 401K with Company Contribution * Paid Vacation * Paid Personal Leave * Paid Holidays * Bonus Programs * Vehicle Purchase Programs RESPONSIBILITIES:

* Handle all incoming email leads and phone leads for our service depts * Work with clients via chat or text to assist with service needs or to set an appointment accordingly * Direct customers to product information resources * Deliver inquiries/messages intended for other service personnel and departments promptly REQUIREMENTS:

* Good verbal and written communication skill * Positive and energetic personality * Self-motivation * Proficiency with Microsoft Word, Excel, and Outlook * Team player with knowledge of automotive service About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 17 dealerships and 11 service centers throughout Northern Virginia, Maryland and Washington DC. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential! 

Keywords: Honda of Chantilly, Chantilly , Call Center Representative, Other , Chantilly, Virginia

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