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eReal Estate Specialist

Company: Long & Foster Real Estate, Inc
Location: Chantilly
Posted on: November 18, 2021

Job Description:

eReal Estate Specialist Job Summary: Under the general direction of the Director, uses a "soft sell" approach to capture and help sales associates convert online customers. Utilizes a variety of resources to interact with and provide information to prospective home purchasers/sellers. Provides service and information to customers to include conducting follow-up with customers and sales associates in order to capture prospects and generate referrals for sales associates. Uses lead management system/CRM tools to refer customers to select sales associates and then assist in converting these leads into closed sales. Requires flexibility to work a varied work schedule to include evening and weekend hours, as warranted. Key Responsibilities:

  • Answers telephone inquires from customers browsing the company website and other online sources. Ensures customer is connected with appropriate L&F business line if interested in other real estate services.
  • Reviews and refers qualified customers to L&F Sales Associates using the Lead Management System/CRM. Ensures customer is connected with appropriate L&F business line if interested in other real estate services.
  • Acts as a customer service base for all L&F Managers, Sales Associates, and Staff.
  • Expert Usage of all systems including the LeadTrax lead management system, and additional systems as they are needed; Point of contact for company lead management system interface and tasks.
  • Regular oversight of the CRM automated follow-up process through agent and customer outreach. Performs regular and ongoing follow-up with customers who are not ready to interact or be referred to a sales associate.Job Requirements:
    • Associate's degree or higher education; Bachelor's degree preferred
    • Must have an active real estate license
    • Knowledge of contact management principles
    • Must have excellent customer service skills, as well as solid sales and computer skills
    • Must be organized, detailed-oriented, able to set priorities and multi-task

Keywords: Long & Foster Real Estate, Inc, Chantilly , eReal Estate Specialist, Other , Chantilly, Virginia

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