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IT Support Specialist

Company: Copper River IT
Location: Chantilly
Posted on: June 17, 2022

Job Description:

The Copper River Family of Companies, owned by the Native Village of Eyak, a federally recognized Alaska Native Tribe, are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Your growth is our success.Copper River Shared Servicesis looking for anIT Support Specialist to set up equipment for employee use; resolve problems; answer questions raised by users regarding software or hardware; ensure proper installation of cables, operating systems or appropriate software. The IT Support Specialist is located in Chantilly, VA and will report to the Director of IT.Provides support via phone, e-mail and messaging platforms to employeesProvides support for Microsoft Operating Systems (Windows 10, 11)Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365) Provides support for mobile devices including configuration and email syncHandles 50-60 issues per day efficiently and appropriately Maintains regular and punctual attendanceUtilizes Active Directory/Azure AD database to reset network passwords Assists users in adding and changing network printers Provides technical support for VPN connectivity issues Controls user's computers utilizing remote access tools Troubleshoots remote access connectivity problemsMaintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Copper River in order to ensure adherence in a manner that reflects honest, ethical and professional behaviorsSupports and conducts self in a manner consistent with client service expectationsPerform system maintenance activitiesMaintain record of daily data communication transactions, problems and remedial action taken, and installation activities by using the Helpdesk systemRead technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and supportConfer with staff, users, and management to establish requirements for new systems or modificationsPrepare evaluations of software or hardware, and recommend improvements or upgradesAnswer users' inquiries regarding computer software and hardware operation to resolve problemsEducation:High school diploma; prefer Associates degree in CIS, MCP and some progressively related help desk experience or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the jobRequired Knowledge/Experience:One (1) year experience in call center or service desk environment Knowledge of various PC hardware and software applications including Operating Systems: Windows 10, 11User on-boarding/terminations (tasks/requests)Cloud support - multiple device data syncingZendesk or other ticketing systems Word, Excel, PowerPoint, Office365, Outlook, SharePoint Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applicationsPreferred Knowledge/Experience: Computing Technology Industry Association (CompTIA) A+ CompTIA Network+Information Technology Infrastructure Library (ITIL) FoundationsComputer Specialist Certification Help Desk Analyst CertificationPhysical Requirements: Must be able to lift, carry, and move heavy objectsPerform other tasks consistent with the goals and objectives of the department/contractPerform other duties as assignedMust comply with all federal COVID-19 related vaccination and testing requirements, including, but not limited to, those set out in Executive Order 14042Disclaimer:The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: Copper River IT, Chantilly , IT Support Specialist, Other , Chantilly, Virginia

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