IT Operations Administrator - Tier 2
Company: General Dynamics Information Technology
Location: Chantilly
Posted on: July 29, 2022
Job Description:
Type of Requisition:RegularClearance Level Must Currently
Possess:Secret Clearance Level Must Be Able to Obtain:
SecretSuitability:No Suitability RequiredPublic Trust/Other
Required:Job Family:Systems AdministrationJob Description:Guard
Enterprise Cyber Operations Support (GECOS) - IT Operations
Administrator - Tier 2GDIT has an opening for an IT Operations
Administrator - Tier 2 position supporting the Army National Guard
(ARNG) in Chantilly, VA. This is an IT Service Management contract
in support of the operation, modernization, expansion, and further
evolution of the ARNG's global Information Technology (IT) services
including networking, compute, storage, infrastructure,
applications, hosting, and program management services. The GECOS
program supports the ARNG enterprise IT infrastructure, its Wide
Area Network (WAN), authentication and directory services,
cybersecurity, application hosting, and associated services. GECOS
uses ITIL best practices framework as the basis for IT Service
Management (ITSM) model.The IT Operations Administrator - Tier 2
will:
- Provides Tier 2 IT operations control support using ITSM
ticketing system such as BMC Remedy and/or ServiceNow in the form
of systems and as a technical generalist that resolves incidents
and requests independent of further escalation to dedicated
technology SMEs.
- Provides Help Desk ticket escalation support to the Army and
DISA for all DODIN-A(NG) and DODIN-A(NG)-S issues above or outside
the direct O&M of the RCC-NG, including mobile device
support.
- Independently provides advanced level technical interpretation
and solutions in the management of networks, software, hardware,
configurations, and architectures.
- Troubleshoots system hardware and software-specific issues
using Cisco, Palo Alto, and Microsoft tool sets.
- Trains end users on the proper use of hardware and
software.
- Applies practical knowledge of job area typically obtained
through advanced education and work experience.
- Authors and updates job aids, technical documentation, and
procedures. QUALIFICATIONS: Required Skills and Experience:
- A minimum of eight years of relevant IT experience including
hands-on service desk/Tier 2 support
- Possess the appropriate baseline certifications to achieve DoD
8570.01-M Information Assurance Technical (IAT) Level II. (CompTIA
Security+ or higher)
- Possess the appropriate computing environment certifications to
achieve DoD 8570.01-M Information Assurance Technical (IAT) Level
II. (IE Cisco or Microsoft Certification)
- An active Secret security clearance.Scheduled Weekly
Hours:40Travel Required:Less than 10% T elecommuting Options:
OnsiteWork Location:USA VA ChantillyAdditional Work
Locations:COVID-19 Vaccination: GDIT does not have a vaccination
mandate applicable to all employees. To protect the health and
safety of its employees and to comply with customer requirements,
however, GDIT may require employees in certain positions to be
fully vaccinated against COVID-19. Vaccination requirements will
depend on the status of the federal contractor mandate and customer
site requirements.We are GDIT. The people supporting some of the
most complex government, defense, and intelligence projects across
the country. We deliver. Bringing the expertise needed to
understand and advance critical missions. We transform. Shifting
the ways clients invest in, integrate, and innovate technology
solutions. We ensure today is safe and tomorrow is smarter. We are
there. On the ground, beside our clients, in the lab, and
everywhere in between. Offering the technology transformations,
strategy, and mission services needed to get the job donegDIT is an
Equal Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or veteran status, or any other
protected class.
Keywords: General Dynamics Information Technology, Chantilly , IT Operations Administrator - Tier 2, Other , Chantilly, Virginia
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