IT Operations Administrator - Tier 2

Company: General Dynamics Information Technology
Location: Chantilly
Posted on: July 29, 2022

Job Description:

Type of Requisition:RegularClearance Level Must Currently Possess:Secret Clearance Level Must Be Able to Obtain: SecretSuitability:No Suitability RequiredPublic Trust/Other Required:Job Family:Systems AdministrationJob Description:Guard Enterprise Cyber Operations Support (GECOS) - IT Operations Administrator - Tier 2GDIT has an opening for an IT Operations Administrator - Tier 2 position supporting the Army National Guard (ARNG) in Chantilly, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services. The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model.The IT Operations Administrator - Tier 2 will:

• Provides Tier 2 IT operations control support using ITSM ticketing system such as BMC Remedy and/or ServiceNow in the form of systems and as a technical generalist that resolves incidents and requests independent of further escalation to dedicated technology SMEs.
• Provides Help Desk ticket escalation support to the Army and DISA for all DODIN-A(NG) and DODIN-A(NG)-S issues above or outside the direct O&M of the RCC-NG, including mobile device support.
• Independently provides advanced level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
• Troubleshoots system hardware and software-specific issues using Cisco, Palo Alto, and Microsoft tool sets.
• Trains end users on the proper use of hardware and software.
• Applies practical knowledge of job area typically obtained through advanced education and work experience.
• Authors and updates job aids, technical documentation, and procedures. QUALIFICATIONS: Required Skills and Experience:
  • A minimum of eight years of relevant IT experience including hands-on service desk/Tier 2 support
  • Possess the appropriate baseline certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II. (CompTIA Security+ or higher)
  • Possess the appropriate computing environment certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II. (IE Cisco or Microsoft Certification)
  • An active Secret security clearance.Scheduled Weekly Hours:40Travel Required:Less than 10% T elecommuting Options: OnsiteWork Location:USA VA ChantillyAdditional Work Locations:COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job donegDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Chantilly , IT Operations Administrator - Tier 2, Other , Chantilly, Virginia