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Support Staff Supervisor

Company: Thrive Pet Healthcare
Location: Chantilly
Posted on: August 5, 2022

Job Description:

Essential Job Functions/Tasks

Staff Management

* Provide daily management and guidance, offer prompt feedback and coaching to all support staff
* Ensure available staff is working, particularly during down times
* Create monthly staff schedules with the focus to maximize efficiency and ensure adequate coverage of shifts.
* Arrange and participate in monthly staff meetings, including DVM meetings with the support of the Practice Manager
* Assist with the writing of and participate in staff performance reviews
* With the assistance of the Practice Manager, initiate disciplinary actions against employees, including maintaining any documentation of the situation
* Participate in recruiting and interviewing of candidates as needed
* Oversee all support staff time clock attendance logs (i.e. clocking in, clocking out, tardiness, etc.)

Office Administrative Oversight

* Responsible for the support of the clinicians and daily flow of the practice
* Oversee that processes and policies are in place and being followed
* Assist in the creation and updating Standard Operating Procedures for routine tasks as needed
* Advocate and implement process and procedure improvement within the team
* Act as point of contact for escalation of issues or conflicts between support staff

Leadership Responsibilities

* Help define team and staff goals
* Obtain 3 hours of CE in leadership/practice management every calendar year
* Be an advocate for changes throughout the organization
* Offer and share new ideas, effective policy changes between team and Administration
* Ensure compliance with Core Values, be familiar with and support Client Service and Lateral Service expectations and implement with onboarding employees
* Support a culture that caters to the needs of the clients

Other

* In addition to the above responsibilities, the Support Staff Lead will also be willing to provide assistance where needed in order to keep the daily operations running smoothly.

Required Qualifications, Education, and Experience

* Support Staff Lead should possess or be enrolled in a college degree (AA/AS or BA/BS)
* Possess a minimum of 3 years of related experience in veterinary setting
* Possess at least 1 year of leadership experience
* A background check and drug screening will apply

Position Expectations

* Accountable and capable to own all job functions and tasks
* Continuously available to support the business and employees
* Responsible for completing all tasks on time, unless communication has been made to the owner
* Continuously growing and learning within veterinary and leadership role
* Must be flexible and react quickly in a fast paced and dynamic atmosphere
* Must understand and follow all internal processes that apply to this position

Position Skill Set Includes

* Promote positive attitude and professionalism among staff
* Handle stress and pressure with poise and tact
* Be consistent in responses and actions, lead by example
* Be extremely dependable and organized
* Have excellent listening, interpersonal, and decision making skills
* Have the ability to work on multiple projects, as well as multi-task with daily tasks
* Ability to take direction and run independently, providing results
* Proficiency in procedural set up

Physical Requirements

* Able to be active, sitting, walking, standing, and lift 25 pounds
* Able to work well under pressure and at high levels of stress
* Exposures to supplies commonly used in hospital setting such as anesthetic gasses and radiation

within appropriate OSHA standards

* Risk of injury from animals
* Be flexible with work hours

Keywords: Thrive Pet Healthcare, Chantilly , Support Staff Supervisor, Other , Chantilly, Virginia

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