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Associate, Client Services

Company: Kaygen Inc.
Location: Chantilly
Posted on: September 14, 2022

Job Description:

Summary/Objective The customer service team member provides effective customer service and technical support by establishing a working relationship with customers through communication via email, Zendesk Support, chat, telephone or in person with customers or company employees. Essential Functions -Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -Assists with placing orders for customers. -Schedule photo shoots, 3D scans, aerial shoots, and video. -Assists in maintaining and monitoring personal data for customers. -Assists in technical issues; troubleshooting and resolution. -Operates communication software, word processing, and spreadsheet applications. -Generates correspondence to secure additional customer information to resolve customer disputes. -Maintains detailed communication in our support system (AIS, Zendesk or others) for documentation. -Answers sales calls, chats, and tickets and provide information as needed. -Serves as liaison with visual media, production and shipping personnel. -Processes change orders. -Educate and train customers. -Able to sell and upgrade products and service through knowledge. Competencies -Customer/Client Focus. -Communication Proficiency. -Organizational Skills. -Problem Solving/Analysis. -Technical Capacity. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position, and hours of work and days are Sun-Thurs 11:30-8 or Tues-Sat 11:30-8 Travel No travel is expected for this position. Required Education and Experience Six months to one year of related experience and/or training, or equivalent combination of education and experience. Preferred Education and Experience Associate degree or equivalent from a college or technical school. Additional Eligibility Qualifications None required for this position.

Keywords: Kaygen Inc., Chantilly , Associate, Client Services, Other , Chantilly, Virginia

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