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Service Now Administrator

Company: World Wide Technology
Location: Chantilly
Posted on: September 18, 2022

Job Description:

Responsibilities:Develops advanced technical solutions for the management of software, hardware, configurations, and architectures. Provides interpretation to systems matters that are highly complex in nature.Provides troubleshooting support for system hardware and software issues that are highly difficult in scope.May supervise computer user support specialists and computer network support specialists.Supports all transmission/transport mediums (VPNs, dedicated circuits, broadband, etc.) and works with public carriers and other circuit providers to deliver network services.Follows designated standards and adheres to processes and policies.May administer network security measures.Personalize and create forms and fields.Build and update reports, gauges, homepages, notifications, and catalog items.Create and modify workflow and Flow Designer.Understand, create, modify Business Rules, ACLs, UI Actions, UI Policies.Provide technical guidance on how to use the application and modulesProvides configuration management support in accordance with compliance and policies and procedures, using configuration management systems to record, track, monitor, and update component configurations and configuration items and changes and account for assets.Develops training materials for end user training on the proper use of hardware and software.Develops implementation plans for basic software installations and upgrades to operating systems and layered software packages.Advises less experienced personnel on the monitoring and tuning of systems to achieve optimum performance levels.Advises less experienced personnel on workstation/server data integrity matters and the implementation of standard software and hardware solutions.Leads complex data/media recoverability following a schedule of system backups and database archive operations.Use advanced techniques in hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.Helps to develop performance and security plan for computer systems that meet the needs of network users. Provides guidance to less experienced personnel.Recognized subject matter expert in job area typically through advanced education and work experience. Establishes operational plans. Manages large projects which will have medium to large impact on the company. Problems faced are difficult and often complex. Work performed is critical to the organization.Uses advanced knowledge in evaluating and assessing existing network systems and planning long-term strategies.May coach and review the work of less-experienced professionalsShift Work: May be required to perform after hours support for planned and unplanned outages.Travel: Less than 10%Required Certifications: Requires 5+ years of progressive Systems Administration experience.IAT level II Compliant certification (i.e. Security+ CE, SSCP etc). Full list here of IAT level II compliant certs: https://public.cyber.mil/cw/cwmp/dod-approved-8570-baseline-- certifications/MS AZ-104 or MCSA 2016 related computing environment certifications. Desired Certifications/Experience: Certified ServiceNow Admin (CSA) certification.Extensive knowledge of Internet, computer, servers, SCCM, MS active directory, MS Exchange are all helpful for this role.Basic understanding of rudimentary scripting. Education Requirements: Higher Education Degree in Information Technology, Systems/Servers, Networking, or related field; or commensurate level of experience based on position level (Associate, Journeyman, Senior, etc---.). Additional experience in lieu of formal education will be considered on a case-by-case basis. Clearance: SECRET clearance required to startWWT has implemented a vaccine requirement for all of its U.S. workforce. All new hires must be fully vaccinated by December 8, 2021. However, appropriate religious and medical accommodations will be made.

Keywords: World Wide Technology, Chantilly , Service Now Administrator, Other , Chantilly, Virginia

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