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Network Administrator - Service Desk

Company: VAE
Location: Chantilly
Posted on: September 23, 2022

Job Description:

OVERVIEW: VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients' mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service offerings. VAE is at the forefront of leveraging multi-tenant capable technologies and shared IT services to create secure, reliable and cost-effective end-to-end services and solutions. We deliver exceptional infrastructure solutions with extremely talented employees using a client-focused partnering approach.

JOB TYPE: Full-time

LOCATION: Chantilly, VA US (Primary)

JOB DESCRIPTION: VAE has an opening for a Network Administrator-Service Desk position supporting the Army National Guard (ARNG).

  • Provides Tier 2 IT operations control support using ITSM ticketing system such as BMC Remedy and/or ServiceNow in the form of systems and as a technical generalist that resolves incidents and requests independent of further escalation to dedicated technology SMEs.
  • Provides Help Desk ticket escalation support to the Army and DISA for all DODIN-A(NG) and DODIN-A(NG)-S issues above or outside the direct O&M of the RCC-NG, including mobile device support.
  • Independently provides advanced level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
  • Troubleshoots system hardware and software-specific issues using Cisco, Palo Alto, and Microsoft tool sets.
  • Trains end users on the proper use of hardware and software.
  • Applies practical knowledge of job area typically obtained through advanced education and work experience.
  • Authors and updates job aids, technical documentation, and procedures.

    QUALIFICATIONS: A minimum of eight years of relevant IT experience including hands-on service desk / Tier 2 support
  • Baseline certifications needed to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II. (CompTIA Security+ or higher)
  • Computing environment certifications needed to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II. (IE Cisco or Microsoft Certification)
  • An active Secret security clearance.

    CERTIFICATIONS: DoD 8570.01-M Information Assurance Technical (IAT) Level II

    We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.


Keywords: VAE, Chantilly , Network Administrator - Service Desk, Other , Chantilly, Virginia

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