Telephony Engineer/Administrator

Company: ManTech International Corporation
Location: Chantilly
Posted on: January 20, 2023

Job Description:

Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security by providing enterprise IT support for one of our most critical customers in the Intelligence Community.As we embark on a transformational journey with our customer where high operational availability is vital and service excellence is the norm, you will be rewarded with meaningful and purposeful work, shaping the success of a new program, and gaining experiences to advance your career.Currently, ManTech is seeking a motivated, career and customer-oriented Telephony Engineer to join our team for a program that supports a variety of customer IT requirements with a focus on providing productive and collaborative workspace to support dynamic mission requirements.Responsibilities include, but are not limited to:May perform installation, maintenance, and technical analysis of software, hardware and transmission systems for voice communicationsEnsures that remote hardware and communication facilities have procedures for installation and support of voice communications systemsCollaborates with customers and vendors to determine voice communications system requirementsSolves complex problems; takes a broad perspective to identify innovative solutionsWorks independently, with guidance in only the most complex situationsMay lead functional teams or projectsRequires depth and/or breadth of expertise in own specialized area and general knowledge of related areasMay lead teams or projects with moderate resource requirements, risk, and/or complexityLeads others to solve complex problems; uses analytical thinking, tools, and judgement to identify innovative solutionsImpacts the achievement of customer, operational, project or service objectives; work is guided by objectivesCommunicates complex conceptsUtilizes Business Engineering Systems Support (BESS) Billing and Telephony Provisioning ToolProvides Sponsor Billing Data SupportEnsures uninterrupted service to Mission Delivery Center (MDC)Basic Qualifications:Ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.Ability to work in a fast-paced environment with tight deadlines.Ability to assess customer needs, meet quality standards for services, and evaluate customer satisfaction.Demonstrated problem solving skills.Must demonstrate ability to thrive and succeed in a challenging environment.Must be able to interface with individuals at all levels of the organization both verbally and in writing.Proficiency in many aspects of information technology.Exceptional customer service skills.Excellent oral and written communication skills.Proficiency in the use of MS Office product suiteKnowledge of component and transmission medium compatibility and interconnection.Willingness to travel as neededBA/BS and four (4) years of experience, or a combination of education and work experience equivalent to 8 years.Preferred Qualifications:n/aSecurity Clearance Requirements:Active and current TS/SCI with polygraph.Physical Requirements:Must be able to remain in a stationary position 50%.Must be able to move/traverse within and between buildings and offices.Must be able to position self to maintain computers, including under the desks and in the server closet.Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.Must be able to move Audio/Visual or Computer equipment weighing up to 50 pounds.The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at . ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access

Keywords: ManTech International Corporation, Chantilly , Telephony Engineer/Administrator, Other , Chantilly, Virginia