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Front Desk Representative

Company: Staybirdge Suites Hotel
Location: Chantilly
Posted on: January 20, 2023

Job Description:

What---s the job? The moment a guest steps into our Staybridge, they walk into a genuinely memorable experience. As a Front Desk Agent, you---ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You---ll also create the warm atmosphere that makes our guests feel at home and special. Your day-to-day -- Be the warm welcome that kicks off a memorable guest experience -- Acknowledge Rewards Club members and returning guests, in person or on the phone -- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay -- Handle cash and credit transactions -- Start every stay right by swiftly checking guests in and out -- Stay one step ahead of guests--- needs --- record and act on their preferences, and handle their messages, requests, questions and concerns -- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary -- Stay safe all the time. Following our safety procedures, you---ll report all incidents and wear any protective gear needed -- Take pride in your appearance and place as a brand ambassador -- Always know what events and activities are on the day---s schedule -- Jump into other ad-hoc duties when your colleagues need your help What we need from you? -- Communication skills - guests will need to come to you with concerns as well as compliments, so you---ll be calm and easy to talk to -- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories -- Fluency in English - extra language skills would be great, but not essential -- Literate and tech-savvy - you---ll need a good grasp of reading, writing, basic maths and computers -- Flexibility - night, weekend and holiday shifts are all part of the job -- You---ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential -- Experience - ideally, you---ll have spent at least one year in a front desk or guest service position at an upscale hotel -- Strength - sometimes you---ll need to lift, push and pull big objects up to 50lbs. This can involve bending and kneeling How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It---s what connects every colleague our hotel. -- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests -- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay -- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs -- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner What will you get from us? -- Better than competitive pay -- Option to participate in our Health & Dental Insurance plans -- Hotel discounts around the world -- Up to 4 weeks paid time off -- Opportunities for advancemen -- 4-6 hour shifts available also - we are flexible

Keywords: Staybirdge Suites Hotel, Chantilly , Front Desk Representative, Other , Chantilly, Virginia

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