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Help Desk SME NOC Watch Specialist

Company: Kforce Technology
Location: Chantilly
Posted on: January 24, 2023

Job Description:

Kforce has a client that is seeking a Help Desk SME NOC Watch Specialist in Chantilly, VA.

The SME Watch Specialist shall:

  • Collect and track relevant data and statistics and record network operations support accomplishments for inclusion in weekly reports
  • Check Solar Winds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues
  • Assign new work orders to operations support technicians/engineers within one hour of STAC notification; Personally follow-up on any urgent action; Under direction of the lead network engineer, provide statistical reporting data on post communications links as required
  • Maintain a log and track metrics on network outages
  • Make post database updates
  • Maintain up-to-date IP list on SharePoint
  • Manage the daily activities of the NOC - take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook
  • Ensure all tickets are acted on promptly, effectively and closed out promptly, meeting established metrics, service level agreements, and contractual obligations
  • Maintain the operations support duty roster; Make sure that 24/7/365 customer support is available
  • Provide coaching and direction to subordinate Systems Engineers (Watchstanders); Identify any weaknesses and training needs
  • Conduct quality control checks and audit work completed by other Watchstanders; Review shift and work order logs for completeness and accuracy
  • Ensure that all technical support and commissioning operations are conducted in accordance with applicable policies, standards, and guidelines
  • Under the direction of the NOC Manager, initiate, plan, execute, monitor & control, and complete special projects
  • Serve as the shift lead and subject matter expert for technical and resource management; Act as a conduit for communication between Watchstanders and the NOC Manager and/or level 3 technical staff

Keywords: Kforce Technology, Chantilly , Help Desk SME NOC Watch Specialist, Other , Chantilly, Virginia

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