Help Desk SME NOC Watch Specialist
Company: Kforce Technology
Location: Chantilly
Posted on: January 24, 2023
Job Description:
Kforce has a client that is seeking a Help Desk SME NOC Watch
Specialist in Chantilly, VA.
The SME Watch Specialist shall:
- Collect and track relevant data and statistics and record
network operations support accomplishments for inclusion in weekly
reports
- Check Solar Winds concerning network and systems status on a
recurring basis and take or initiate action to address problems or
issues
- Assign new work orders to operations support
technicians/engineers within one hour of STAC notification;
Personally follow-up on any urgent action; Under direction of the
lead network engineer, provide statistical reporting data on post
communications links as required
- Maintain a log and track metrics on network outages
- Make post database updates
- Maintain up-to-date IP list on SharePoint
- Manage the daily activities of the NOC - take action for any
technical faults or issues, maintain cleanliness, organization
(documentation), operation and monitor the logbook
- Ensure all tickets are acted on promptly, effectively and
closed out promptly, meeting established metrics, service level
agreements, and contractual obligations
- Maintain the operations support duty roster; Make sure that
24/7/365 customer support is available
- Provide coaching and direction to subordinate Systems Engineers
(Watchstanders); Identify any weaknesses and training
needs
- Conduct quality control checks and audit work completed by
other Watchstanders; Review shift and work order logs for
completeness and accuracy
- Ensure that all technical support and commissioning operations
are conducted in accordance with applicable policies, standards,
and guidelines
- Under the direction of the NOC Manager, initiate, plan,
execute, monitor & control, and complete special projects
- Serve as the shift lead and subject matter expert for technical
and resource management; Act as a conduit for communication between
Watchstanders and the NOC Manager and/or level 3 technical
staff
Keywords: Kforce Technology, Chantilly , Help Desk SME NOC Watch Specialist, Other , Chantilly, Virginia
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