Top Secret -Tier 2 Helpdesk/System Administrator

Company: Bailey Information Technology Consultants, LLC
Location: Chantilly
Posted on: March 18, 2023

Job Description:

Job Title: Tier 2 Helpdesk/ System Administrator
Location: Chantilly VA
Security Clearance: TS required, SCI eligible
Certifications: Current Security+ before start
Level: T1
Responsibilities:

• Ability to quickly respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
• Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
• Monitor system performance and take corrective actions as required
• Design, develop and implement new application monitoring software, as well as customizing existing monitoring tools to fit program needs.
• Investigate and resolve user application access issues.
• Resolve name change issues by updating system directory/LDAP with appropriate attribute changes from customer database.
• Document incidents, workaround, root cause analysis, and corrective actions
• Perform system checkouts and testing of system upgrades and patches in the operational environments
• Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.
• Independently represent the program in supporting consumer or mission partner maintenance activities
• Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership
• Review and report meaningful metrics
• Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
  Requirements/Qualifications:
  
  • BS and 0-2 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree.
  • Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
  • Ability to quickly learn new software and IT concepts
  • Strong problem solving and decision-making skills
  • Ability to work autonomously as well as an integral member of a team
  • Linux/UNIX experience
  • May have shift schedule ability to work Panama shift schedule, to include weekends when needed.
    Clearance Requirements*
    Requires an active Top Secret security clearance upon hire and must meet SCI eligibility. Must be willing and able to obtain a polygraph within the customer's timeline after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

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