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Front Desk Associate Club Opener

Company: The Fitness Equation
Location: Chantilly
Posted on: March 19, 2023

Job Description:

The Fitness Equation is looking for a professional, performance-driven Front Desk Associate (Club Opener). The Front Desk Associate (Club Opener) is the first face a member, guest, or staff member sees when entering our club and works the opening shift arriving at 3:30 A.M. The Fitness Equation relies on our Front Desk staff to greet with a smile, welcoming attitude, and an eagerness to attend to members' needs and provide exceptional service. The Front Desk Associate (Club Opener) must maintain a positive attitude at all times. This role also requires multitasking skills to manage an organized and efficient Front Desk area.


  • Arrives on time to open the club and communicates opening insights to management team.
  • Greets members, guests, and staff with enthusiasm and a friendly attitude.
  • Answer telephones, transfer calls, take messages, and communicate in professional manner.
  • Scan members in with key card, verify ability to access club, stop those who are unable to access club.
  • Transfer guests to Membership team and TFE Management for tours and membership presentations.
  • Work with TFE Management to update member billing information, sell authorized Front Desk POS items, and transfer interviewees, business partners, and other guests to their meeting locations.
  • Keep members informed of events happening in the club and promotional messages.
  • Distribute towels, other items that may be provided at Front Desk.
  • Resolve and mediate member concerns in a calm and controlled manner.
  • Maintain a clean and organized front desk work area. Qualifications
    • H.S. student or completed H.S. diploma/GED
    • Strong punctuality and communication skills are essential
    • Ability to communicate professionally and provide appropriate and effective problem solving information to members, guests, and staff
    • Ability to initiate task management and keep control of front desk during slow times and peak times
    • Dependability in fulfilling job responsibilities
    • Interest in and passion for physical fitness
    • CPR and First Aid qualifications (preferred)
    • Health club work experience (preferred)

      TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE's educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.

Keywords: The Fitness Equation, Chantilly , Front Desk Associate Club Opener, Other , Chantilly, Virginia

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