IT Support

Providing high quality 1st level desktop support services to end users via telephone and/or remote access supportTroubleshooting and resolving end user computer software and hardware issues to include computers, laptops, and printing devicesProviding 1st level support, and 3rd party proprietary applicationsTroubleshooting and resolving basic network connectivity issues ensuring desktops computers interconnect seamlessly with diverse systems including file servers, email servers, application servers, and administrative systemsFollowing appropriate steps for issue resolution, including keeping users informed of their ticket status, and escalating issues in conjunction with Help Desk processes and procedures as necessaryDeveloping advanced knowledge of applicationsAnswering end user questions by applying knowledge of computer software, hardware, networks, and established proceduresParticipation in team meetings and projects as a technical resourceAssist with various projects as neededWorking with vendor support contacts to resolve technical problems with desktop computing equipment and softwareTesting software and hardware to evaluate ease of use and whether product will aid end user in performing workWriting and/revising user training manuals and proceduresMeet and maintain the managements provided service level agreementsOther duties as requested by ECS Leadership
What We're Looking For

• High school diploma or equivalent
• 0-2 years of related experience
  Who We Are
  
  Founded in 1988, Engineering Consulting Services (ECS) is a leader in geotechnical, construction materials, environmental, and facilities engineering. ECS is currently ranked 2 in Zweig Group's Hot Firms List (Zweig Group, June 2023), 61 in Engineering News-Record's Top 500 Design Firms (ENR, April 2023), and 142 in Engineering News-Record's Top 200 Environmental Firms (ENR, July 2022). To learn more about us, click . We love our employees and we show this through providing some great benefits, including paid time off, health and other insurance plans, retirement and college savings plans, and more. Click to learn more about the great benefits at ECS. ECS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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