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Member Services Associate

Company: NAIOP
Location: Herndon
Posted on: September 18, 2023

Job Description:

Reports to: - - - - - - - - Executive Vice President and Chief Operating OfficerPosition Objective:This position serves the association by providing administrative support to multiple departments within the association. - This person provides coordination of activities and functions related to the following departments: - events/education, membership, and government affairs. This person will also provide general office administration and support to other departments as needed. This is an excellent position to allow someone the opportunity to understand the overall operations of the association. -Primary Responsibilities:Events/Education:

  • Serve as the main point of contact for all event registration, including:
    • setting up events in the database and updating registration setups when needed
    • taking registration calls and responding to emails
    • manually registering attendees who have special circumstances and processing refunds/transfers
    • preparing and sending out weekly registration reports to staff
    • serving as the main point of contact with registration vendor
    • managing on site registration with registration vendor at NAIOP events (appx. 4-5 per year.)
    • Coordinate all shipping of products and equipment to NAIOP events, including:
      • setting up and coordinating shipping with shipping vendor, and processing invoices
      • coordinating the shipping order and packing
      • Process applications for Continuing Education credit
      • Provide administrative support for our Diversity and Inclusion scholarship programMembership:
        • Provide customer service support to the membership and chapter relations team - respond to phone and email inquiries
        • Process membership applications and payments for membership dues and renewals
        • Create and deliver invoices and receipts upon request
        • Process membership dues mailings
        • Publish chapter events to the web on a weekly basis
        • Research and update returned mail and email addresses in databaseGovernment Affairs:
          • Support organization and coordination of the department's responsibilities related to the annual Chapter Leadership & Legislative retreat such as:
            • Preparing paperwork and folders
            • Assist with coordination of Hill visits
            • File required lobbying disclosure reports and PAC contribution reports
            • Support other PAC duties such as submitting check requests and updating internal spreadsheets to account for disbursements
            • Coordinate travel schedules and expense reimbursements for GA staffGeneral Office Management support:
              • Coordinate office supplies and kitchen management
              • Organize incoming and outgoing mail and shipping deliveries
              • Act as liaison with property management company
              • Other duties as assigned - Preferred Qualifications:
                • Strong interpersonal skills; ability to work well with others
                • Database experience, especially AMS experience, a plus
                • Demonstrated attention to detail
                • Excellent customer service and administrative support skills
                • Proficiency in Microsoft Office suite
                • Able to handle multiple tasks simultaneously
                • Project organization, management skills and time management
                • Strong written and verbal skills
                • Strong interpersonal skills; ability to work well with othersPandoLogic. Keywords: Customer Service Representative, Location: Herndon, VA - 20171

Keywords: NAIOP, Chantilly , Member Services Associate, Other , Herndon, Virginia

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