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Sr. Help Desk Specialist

Company: Optimal Solutions and Technologies
Location: Hanover
Posted on: November 20, 2018

Job Description:

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. OST is one of an elite set of companies worldwide to be externally appraised CMMI Level 5. The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients. Description of specific Duties in a typical workday for this position: * Assist the desktop staff with daily end-user support, to include replacement and imaging of computers, laptops, thin clients and tablets. * Work with the assigned lead for all desktop related projects to assist in user testing. Identify and document all applications and software to be tested, work with end users in specifically identified offices to ensure testing is completed and results are documented and shared. Provide input and recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy new or upgrade additions to present specifications. * Installation and troubleshooting of printers, plotters and copiers. * Review existing procedures to assist in developing new IT solutions, which would improve productivity and end-user workflow. * Attend and participate in desktop support staff meetings, or other meetings within MDOT SHA as a representative of the desktop team, as required. Position Requirements: * At least two (2) years of experience in the following technical areas: * Prior senior level experience in each Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software. * Prior senior experience using service desk software (opening, documenting, closing, follow up on service calls). * Prior senior level experience troubleshooting, repairing, installing, upgrading and reconfiguring each of the following items: PCs, laptops, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners and copiers. * Prior experience using Email/ Scheduling: Microsoft Outlook 2013, 2016. * Prior experience with Active Directory including troubleshooting PC and Microsoft hardware or software. * Prior experience installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365. * Prior experience installing and configuring server operating systems: Windows 2012. * Prior experience installing and configuring Microsoft Active Directory services. * A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. This is a full time position paying a base salary, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a cover letter and MS Word resume. OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.SDL2017

Keywords: Optimal Solutions and Technologies, Chantilly , Sr. Help Desk Specialist, Other , Hanover, Virginia

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