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Situational Awareness as a Service (SAaaS) Lead

Company: CACI (CACI)
Location: Chantilly
Posted on: May 17, 2019

Job Description:

Situational Awareness as a Service (SAaaS) Lead Req #: ****** Location: Chantilly, VA US Job Category: Engineering Security Clearance: TS/SCI with Polygraph Clearance Status: Must Be Current Job Description What You'll Get to Do: CACI is seeking an experienced and highly motivated Situational Awareness as a Service (SAaaS) Lead. The SAaaS lead is responsible for the effective and efficient envisioning, integrating, configuring/tuning and sustainment of the software and supporting processes essential to ensuring the required visibility into the end-to-end performance of the US Government supported infrastructure. The dramatic change in the Government's approach to obtaining this visibility as a service demands an experienced technical and programmatic leader with relevant service provider experience in support of ITSM automation. The SAaaS Lead assists in developing service management strategies, identifying staff, tools and specialized support requirements as necessary to ensure that operational and support processes are working as expected to support customer's environment. This candidate will also directly engage with the US Government world-wide and cross-functional teams to prioritize and integrate process development and maturation, ensuring that the right talent is engaged and utilized at the appropriate level to achieve successful service delivery outcomes Key skills and responsibilities include: - Deep understanding of design, development, integration, configuration, operations and/or sustainment of IT Service Management automation (operational and business support systems) - The ability to use, understand and interpret the ITIL best practices, policies and procedures - Establishing and maintaining a constructive relationship between the service provider and the US Government based on understanding the customer and their business drivers - Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided - Establishing and articulating business requirements for new services or changes to existing services - Designs, implements, measures, and improves IT Service Management ITIL framework, and processes, including incident and problem management; request management and fulfillment; asset and configuration management; change and release management; and service catalog and portfolio management - Oversees and communicates the IT service delivery model for customers. The service delivery model covers the aspects of IT services to be delivered in a service level agreement framework, adhering to key performance indicators and flexible delivery capacity requirements - Assists the IT Management Team in defining, developing and maintaining an ITSM Service Catalog - Accountable for ITSM Tool governance, strategic planning, road mapping and maintenance and support functions - Manage 11 CACI employees and 19 subcontractors. Required Skills - Minimum five years of recent and relevant commercial service provider and/or Government service provider experience in the design, development, integration, configuration, operations and sustainment of IT Service Management automation (operational and business support systems) - 5-7 years of relevant experience with ServiceNow IT Service Management - Deep understanding of ServiceNow platform to include upgrades, migration and integrations - Prior implementation and deployment of mid to enterprise scale ServiceNow solution - Exposure to ServiceNow applications (i.e. ITOM, ITBM, Discovery) - Strong systems management experience - Experience with AGILE and ITIL processes - Ability to adopt and adapt ITIL processes and map them to customer requirements - Excellent language skills, both written and verbal, including business writing skills - Ability to work with and brief multi-levels of US Government and corporate leadership - Demonstrated experience producing programmatic deliverables - Demonstrated personnel management experience Desired Skills - Experience with IT Operations Management - PMP Certification - ITSM Solutions Architect experience What We Can Offer You: - We've been named a Best Place to Work by the Washington Post. - Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. - We offer competitive benefits and learning and development opportunities. - We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. - For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. allspark Job Location US-Chantilly-VA-VIRGINIA SUBURBAN CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Keywords: CACI (CACI), Chantilly , Situational Awareness as a Service (SAaaS) Lead, Other , Chantilly, Virginia

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