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TS/SCI

Company: ALTA IT Services
Location: Chantilly
Posted on: May 18, 2019

Job Description:

IT HELP DESK CHANTILLY, VA TSSCI SALARY IS NEGOTIABLE RESUME TO CRISS BRIENT AT CBRIENTALTAITS.COM Provides Tier I - III technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions. The candidate will also use hisher expertise to solve technical support issues for end-users of the organization's products and services. Uses automated information systems to analyze routine situations. Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. Resolves problems or contacts more senior technical support as necessary. Supports users by fulfilling individual requests for information andor training in the utilization of the various databases available. Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, andor applications development to restore services andor identify and correct the core problem. The Technical Support Technician s role is to prevent and resolve technical issues and to assist end users in accomplishing their business tasks. The candidate should be dependable with an excellent attendance record, cooperative and respectful to clients and co-workers. The following is a brief list of the responsibilities commensurate with the responsibilities for this position. Provide technical support and troubleshooting services to end-users who need assistance with their computer hardware and software. Service encompasses receiving phone calls, emails, chat, instant messaging, texts and responding the service calls as necessary Documenting and triaging service request and solving or escalating the request Tracking request status and providing routine progress updates to the customer and following up with the customer on the resolution of ticket for completenessquality and satisfaction. Troubleshoots and supports Windows operating systems, advanced MS Office product issues, and other IT issues. Upgrades software components as required Provides customers with network technical support. Experience supporting mobile devices such as IOS, Android, Blackberry and Windows. Instructs customers and support staff in use of equipment and softwar ALTA IT Services is an Equal Opportunity Employer, MFDV.

Keywords: ALTA IT Services, Chantilly , TS/SCI, Other , Chantilly, Virginia

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