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Claim Representative Trainee, Outside Property - Herndon/Leesburg

Company: Travelers
Location: Chantilly
Posted on: June 11, 2019

Job Description:

Company Information

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job SummaryUnder moderate supervision, this position is responsible for the handling of first party property claims including:

Investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity.

Handling claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required.

Providing quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

This job does not manage othersMarketing DescriptionLOCATION REQUIREMENTS - This position services Insureds/Agents in Herndon or Leesburg area. Therefore qualified candidates must reside in this area currently, or be willing to relocate at their own expense to this area in order to be considered for this position.

Experienced Claim Representatives/Adjusters, encouraged to apply!Primary Job Duties & ResponsibilitiesHandles 1st party Property claims of moderate severity and complexity as assigned.

Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Broad scale use of innovative technologies.

Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies.

Secures recorded or written statements as appropriate.

Establishes timely and accurate claim and expense reserves.

Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.

Negotiates with multiple constituents, i.e.; contractors or insureds representatives and conveys claim settlements within authority limits.

Writes denial letters, Reservation of Rights and other complex correspondence.

Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.

Meets all quality standards and expectations in accordance with the Knowledge Guides.

Maintains an effective diary system, captures all required data accurately and documents claim file activities in accordance with established procedures.

Manages file inventory to ensure timely resolution of cases.

Handles files in compliance with state regulations, where applicable.

Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.

Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.

Identifies and refers claims with Major Case Unit exposure to the manager.

Performs administrative functions such as expense accounts, time off reporting, etc. as required.

Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.

Actively provides mentoring and coaching to less experienced claim professionals.

May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Obtains experts as needed.

Participates in CAT Duty.Minimum Qualifications

High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required.

Education, Work Experience & KnowledgeBachelor's Degree preferred.

General knowledge of the Xactimate estimating system preferred.

Customer Service experience preferredJob Specific & Technical Skills & CompetenciesBachelor's Degree preferred.

General knowledge of the Xactimate estimating system preferred.

Customer Service experience preferredEnvironmental/Work Schedules/OtherEnvironmental:

Exposure to Excess Noise - Occasionally

Exposure to Dirt, Dust, Fumes, Smoke, Gases, Mold or Other Irritating Substances - Frequently

Exposure to Variable Weather Conditions - Continuously

Operate or work around moving machinery - Occasionally

Work Schedules:

Weekend work hours - Occasionally

Overnight work hours - Occasionally

Holiday work hours (Federal and religious) -Occasionally


Travel - Occasionally

Flexibility and willingness to work extended work day hours with intermittent weekend hours given volume of work with minimal notice given.

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position.

As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.Physical RequirementsOperates standard office equipment - Continuously

Sitting (can stand at will) - Continuously

Standing - Continuously

Lifting items up to 50 pounds - Frequently

Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Frequently

Use of Keyboards (Sporadic 10-Key) - Continuously

Working in a confined or restricted area - Frequently

Driving -Continuously

This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.Licensing or Certificates

Valid passport preferred.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer.

Keywords: Travelers, Chantilly , Claim Representative Trainee, Outside Property - Herndon/Leesburg, Other , Chantilly, Virginia

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