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Requirements Officer

Company: Leidos
Location: Chantilly
Posted on: June 15, 2019

Job Description:

Job Description:

Requirements Officer

Seeking a Requirements Officer to research, validate, and document telephony accounts and determine if they are valid. The candidate must be detail oriented, have strong analytic skills, and a methodical thinker in this rewarding and challenging environment. The Requirements Officer will work with several databases and applications to verify that multiple categories are checked prior to dispositioning an account.

Typical Duties and Responsibilities:

Will consult up to 8 different databases for information that is varying in quality and completeness. Construct an assessment based on their analysis and make a recommendation for disposition. While the recommendation is being considered the employee will attempt to identify end users and groups that may be affected. At this point there is an element of tradecraft that must be considered to ensure customer operations are not inadvertently affected by either the employee's identification attempts or by wrongly terminating accounts.

  • Research and verify if an account is needed and if the need remains valid/still exists
  • Conduct testing of each account to validate that it routes correctly
  • Conduct extensive research on an account to ensure you have properly vetted prior to updating the documentation
  • Ensure accounts are recorded in the approved tracking system
  • Follow standard operational procedures (SOPs) for telephony related services and determine the correct path to follow
  • Anticipate potential problems, identify risks, and plan for contingencies
  • Work multiple issues simultaneously while maintaining a professional composure
  • Must be able to work independently and work well with in a team atmosphere
    Required Qualifications
    • Bachelor's degree. Additional experience in lieu of degree
    • 5+ years experience
    • 1+ years' experience in the telecommunications industry and/or a demonstrated understanding of telecommunication phone circuits and internet capabilities
    • 1+ years' experience gathering and documenting requirements
    • Demonstrated ability to multi-task
    • Must have experience developing and maintaining SOPs
    • Moderate understanding of Microsoft Access and Excel along
    • Excellent verbal and written communication skills;
    • Experience in high-availability, fast-paced environments; and,
    • Strong customer service focus and experience with end users

Keywords: Leidos, Chantilly , Requirements Officer, Other , Chantilly, Virginia

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