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Sr. Systems Engineer - Managed Services

Company: Iron Bow Technologies
Location: Chantilly
Posted on: July 9, 2019

Job Description:

At Iron Bow Technologies, we are looking for a Sr. Systems Engineer within our growing Managed Services team is responsible for managing the entire customer lifecycle across a broad customer base.

Responsibilities include remotely managing, supporting, and updating Servers, Hypervisors, and related systems, security policies, reacting and managing alerts from our RMM platform, as well as proactive review and analysis of customer design and system health. The position requires a strong, well rounded understanding of IT Systems fundamentals and how they relate to provided services within Windows Server, VMWare, Nutanix/AHV, as well as an understanding of Disaster Recovery, Failover, and Site-to-Site replication of systems.

The candidate must be comfortable working at a fast pace and capable of managing day to day operational requirements as well as strong note taking, documentation, and customer service skills.

Partial, scheduled, telework is available after the orientation period.

Responsibilities:



  • Change management and trouble-shooting of modern IT Systems including Windows Server, VMware, Backup Technologies, and various Linux/Unix based appliance servers.



  • Manage Nutanix clusters of various hypervisor technologies (VMware, Hyper-V, AHV)



  • Manage Active Directory, Group Memberships, Group Policies, DNS, Sites & Services, DFS, and Microsoft replication technologies



  • Review and advise on future upgrades, optimizations, and new technologies to better service our customers and efficiencies



  • Work alongside Storage and Network engineers to diagnose, analyze, and optimize storage network technologies and performance



  • Work alongside a team of Cisco network engineers to troubleshoot and diagnose performance issues, reporting, and troubleshooting



  • Begin using a Dev Ops approach to scripting, automation and gaining efficiencies among the team and our customer environments



  • Work with Senior engineers and architects to test and validate disaster recovery scenarios



  • Perform on-call rotation (typically 1 week per 2 months), and evenings/weekends on occasion for project work.




    Requirements:


    • 4+ years of related experience


    • Extensive Knowledge of Windows Server 2008 R2, 2012, 2016 and supporting knowledge around Active Directory and PowerShell. Hyper-V experience a plus but not required.



    • VMWare experience managing multi-site clusters and replication / DRS



    • Eagerness to learn new and cutting edge technology using in-house training, partner training, and lab technologies



    • Strong ability to execute based on requirements, develop an action plan, and update leadership while driving to completion



    • Speaks clearly, confidently, and comfortably with the service desk, leadership, and, most importantly, the customer



    • Strong typed/written and verbal presentation skills



    • Calm and focused ability to handle high pressure escalations, staffing challenges, customer expectations, and solve the root problems that generate out of the program



    • Experience working in a customer-facing service desk



    • Be a team player!



    • US Citizen




      Degrees and/or Certifications



      • MCSE or higher, proficient with Windows Server technologies



      • VMWare VCP or higher, with understanding in site-to-site replication, storage, and virtual networking as it relates to virtual machines within



      • Bachelor's Degree in related field of Information Technology preferred.




        Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target.

        Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: Iron Bow Technologies, Chantilly , Sr. Systems Engineer - Managed Services, Other , Chantilly, Virginia

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