Help Desk Specialist - TS/SCI with Polygraph with Security Clearance
Posted on: August 17, 2019
Description Job Requisition: Help Desk Specialist - TS/SCI with
Polygraph Job Description: At Leidos, we know the most talented and
diverse IT and engineering professionals will always have a
multitude of career choices; your time at Leidos will be a wise
investment in your career and in yourself. Our Defense business is
helping to modernize and manage infrastructure, systems and
controls, and cybersecurity for federal agencies and commercial
clients around the globe. With core competencies in information
technology, energy and environment, complex logistics, and
specialized engineering, we solve technical challenges and
implement newfound efficiencies on a number of programs. Leidos is
seeking a Help Desk Lead Specialist to support a Service Desk
Operation for this DoD Program. The selected candidate will be
responsible for Tiers Service Desk Support to ITIL specifications.
The Helpdesk Support Team provides technical support to employees
at multiple sites via telephone, in person and through remote
dial-up via helpdesk support software. The Helpdesk Lead Specialist
troubleshoots hardware and software applications, installs and
upgrades software applications, and repairs a wide variety of
computer/VoIP related applications. Must possess excellent
communication and technical troubleshooting skills. This individual
should be organized, reliable and able to multi-task and prioritize
issues and possess a professional demeanor. This individual must be
able to communicate concisely and clearly to a varied user base.
Primary Responsibilities: ?Receive technical support requests via
telephone and email.
?Troubleshoot desktop hardware and application software issues.
?Software installation and support of commercial software and
?Update solutions database with applicable resolutions.
?Problem solving, hardware/software installation and configuration
based on computing standards, and client support for all network
?Monitors and enforces all IT policies and procedures.
?Assist with setting up new users in IDAM and multiple level
security LDAP profiles.
?Installs and configures computers, monitors, network
infrastructure and peripherals such as printers, scanners, and
?Maintains, upgrades and repairs PCs/laptops and Window desktop
applications for all systems.
?Keep abreast of current technology through self-study. Basic
Qualifications: ?Must have a TS/SCI with poly to be considered
?Minimum of two (2) years of experience in information technology
or a related field and
?Two (2) years of general computer installation, maintenance and
repair experience; or, an equivalent combination of education and
experience sufficient to successfully perform the duties of the job
as listed above. Preferred Qualifications: ?Desired: A+, Microsoft
?Server Operating Systems.
?VMware Server or Workstation.
?Multiple security environments, including Multi-level security
?ServiceNOW Helpdesk work flow and escalation procedures.
?Prior DoD Civilian or Military service desired.
?BS degree in Computer Science, Information Technology or
equivalent experience. External Referral Bonus: Ineligible
Potential for Telework: No Clearance Level Required: Top Secret/SCI
with Polygraph Travel: Yes, 10% of the time Scheduled Weekly Hours:
40 Shift: Day Requisition Category: Professional Job Family:
Systems Administration 2000 Intelligence Leidos is a Fortune 500?
information technology, engineering, and science solutions and
services leader working to solve the world's toughest challenges in
the defense, intelligence, homeland security, civil, and health
markets. The company's 33,000 employees support vital missions for
government and commercial customers. Headquartered in Reston,
Virginia, Leidos reported annual revenues of approximately $10.19
billion for the fiscal year ended December 28, 2018. For more
information, visit www.Leidos.com . Pay and benefits are
fundamental to any career decision. That's why we craft
compensation packages that reflect the importance of the work we do
for our customers. Employment benefits include competitive
compensation, Health and Wellness programs, Income Protection, Paid
Leave and Retirement. More details are available here . Leidos will
never ask you to provide payment-related information at any part of
the employment application process. And Leidos will communicate
with you only through emails that are sent from a Leidos.com email
address. If you receive an email purporting to be from Leidos that
asks for payment-related information or any other personal
information, please report the email to . All qualified applicants
will receive consideration for employment without regard to sex,
race, ethnicity, age, national origin, citizenship, religion,
physical or mental disability, medical condition, genetic
information, pregnancy, family structure, marital status, ancestry,
domestic partner status, sexual orientation, gender identity or
expression, veteran or military status, or any other basis
prohibited by law. Leidos will also consider for employment
qualified applicants with criminal histories consistent with
Keywords: Leidos, Chantilly , Help Desk Specialist - TS/SCI with Polygraph with Security Clearance, Other , Chantilly, Virginia
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