Claim Representative Trainee, Outside Property - Herndon/Leesburg
Posted on: August 17, 2019
Solid reputation, passionate people and endless opportunities.
That's Travelers. Our superior financial strength and consistent
record of strong operating returns mean security for our customers
- and opportunities for our employees. You will find Travelers to
be full of energy and a workplace in which you truly can make a
Job SummaryUnder moderate supervision, this position is responsible
for the handling of first party property claims including:
Investigating, evaluating, estimating and negotiating to ensure
optimal claim resolution for personal or business claims of
moderate severity and complexity.
Handling claims and other functional work involving one or more
lines of business other than property (i.e. auto, workers
compensation, premium audit, underwriting) may be required.
Providing quality claim handling throughout the claim life cycle
(customer contacts, coverage, investigation, evaluation, reserving,
negotiation and resolution) including maintaining full compliance
with internal and external quality standards and state specific
As part of the hiring process, this position requires the
completion of an online pre-employment assessment. Further
information regarding the assessment including an accommodation
process, if needed, will be provided at such time as your candidacy
is deemed appropriate for further consideration.
This job does not manage othersMarketing DescriptionLOCATION
REQUIREMENTS - This position services Insureds/Agents in Herndon or
Leesburg area. Therefore qualified candidates must reside in this
area currently, or be willing to relocate at their own expense to
this area in order to be considered for this position.
Experienced Claim Representatives/Adjusters, encouraged to
apply!Primary Job Duties & ResponsibilitiesHandles 1st party
Property claims of moderate severity and complexity as
Completes field inspection of losses including accurate scope of
damages, photographs, written estimates and/or computer assisted
Broad scale use of innovative technologies.
Investigates and evaluates all relevant facts to determine
coverage, damages and liability of first-party property damage
claims (including but not limited to analyzing leases, contracts,
by-laws and other relevant documents which may have an impact),
damages, business interruption calculations and liability of
first-party property claims under a variety of policies.
Secures recorded or written statements as appropriate.
Establishes timely and accurate claim and expense reserves.
Determines appropriate settlement amount based on independent
judgment, computer assisted building and/or contents estimate,
estimation of actual cash value and replacement value, contractor
estimate validation, appraisals, application of applicable limits
and deductibles and work product of Independent Adjusters.
Negotiates with multiple constituents, i.e.; contractors or
insureds representatives and conveys claim settlements within
Writes denial letters, Reservation of Rights and other complex
Properly assesses extent of damages and manages damages through
proper usage of cost evaluation tools.
Meets all quality standards and expectations in accordance with the
Maintains an effective diary system, captures all required data
accurately and documents claim file activities in accordance with
Manages file inventory to ensure timely resolution of cases.
Handles files in compliance with state regulations, where
Provides excellent customer service to meet the needs of the
insured, agent and all other internal and external
Recognizes when to refer claims to Travelers Special Investigations
Unit and/or Subrogation Unit.
Identifies and refers claims with Major Case Unit exposure to the
Performs administrative functions such as expense accounts, time
off reporting, etc. as required.
Provides multi-line assistance in response to workforce management
needs; including but not limited to claim handling for Auto,
Workers Compensation, General Liability and other areas of the
business as needed.
Actively provides mentoring and coaching to less experienced claim
May attend depositions, mediations, arbitrations, pre-trials,
trials and all other legal proceedings, as needed.
Obtains experts as needed.
Participates in CAT Duty.Minimum Qualifications
High School Diploma or GED and one year of customer service
experience OR Bachelor's Degree required. Valid driver's license -
Education, Work Experience & KnowledgeBachelor's Degree
General knowledge of the Xactimate estimating system preferred.
Customer Service experience preferredJob Specific & Technical
Skills & CompetenciesBachelor's Degree preferred.
General knowledge of the Xactimate estimating system preferred.
Customer Service experience preferredEnvironmental/Work
Exposure to Excess Noise - Occasionally
Exposure to Dirt, Dust, Fumes, Smoke, Gases, Mold or Other
Irritating Substances - Frequently
Exposure to Variable Weather Conditions - Continuously
Operate or work around moving machinery - Occasionally
Weekend work hours - Occasionally
Overnight work hours - Occasionally
Holiday work hours (Federal and religious) -Occasionally
Travel - Occasionally
Flexibility and willingness to work extended work day hours with
intermittent weekend hours given volume of work with minimal notice
Incumbents who fill this position will be subject to periodic
post-hire criminal background checks while employed in this
As a condition of acceptance for the position, selected candidates
for this position will be required to electronically accept the
Fair Credit Reporting Act (FCRA) Disclosure Statement and
Authorization included in the online employment application. You
may also be subsequently asked to accept similar FCRA
authorizations periodically throughout your employment with the
Company.Physical RequirementsOperates standard office equipment -
Sitting (can stand at will) - Continuously
Standing - Continuously
Lifting items up to 50 pounds - Frequently
Climbing unprotected heights (ladder, rooftop, stairs, loading
dock) - Frequently
Use of Keyboards (Sporadic 10-Key) - Continuously
Working in a confined or restricted area - Frequently
This position requires the individual to access and inspect all
areas of a dwelling or structure, which is physically demanding
requiring the ability to carry, set up and climb a ladder weighing
approximately 38 to 49 pounds, walk on roofs, and enter tight
spaces (such as attic staircases and entries, crawl spaces, etc.).
While specific territory or day-to-day responsibilities may not
require an individual to climb a ladder, the incumbent must be
capable of safely climbing a ladder when deploying to a catastrophe
which is a requirement of the position.Licensing or
Valid passport preferred.
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
Keywords: Travelers, Chantilly , Claim Representative Trainee, Outside Property - Herndon/Leesburg, Other , Chantilly, Virginia
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