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Help Desk- Tier 3

Company: CACI
Location: Chantilly
Posted on: November 11, 2019

Job Description:

SunIRef:it Help Desk- Tier 3 CACI 1,751 reviews - Chantilly, VA 20151 CACI 1,751 reviews Read what people are saying about working here. Job Description What You'll Get to Do: The Sponsor requires a Team that will provide development, database, testing, and help desk support to maintain the operations and implement enhancements to the Organization's custom budget formulation and execution tracking application. The Planning and Resource Information System (PARIS) is a web-based application that serves as the backbone of the Sponsor's Resource Management System. Implemented in two phases (Phase 1 implemented in May 2002 and Phase 2 completed in October 2003), PARIS provides an interactive, collaborative environment for resource managers at all levels of the organization to control, manage, and analyze budget resources throughout the entire life cycle of the budget process. More About the Role: Enhancements: Align with the Sponsor's Enterprise Agile Framework to deliver integrated and tested software. Verification and acceptance of new or improved software functionality by the Sponsor. Deliver potentially deployable software capabilities in sprint cycles unless modifications are made by the Sponsor. Potentially deployable means that all completed requirements have been integrated into a single build, with a full suite of testing applied to ensure all functionality developed at that point works as designed to the full extent possible, with common-sense exceptions for interdependencies with other portions of the application that have not been developed yet or external dependencies. Operations and Maintenance: Maintain in-depth core competencies required to meet the tier requirements Provide onsite production support with coverage between 7am and 5pm Monday through Friday with core business hours of 9am to 3pm Monday through Friday For critical issues (as defined below), adhere to Sponsor's after hours on-call support response times of 30 minute call back and 2 hour on site response/presence Provide additional after hours and/or weekend support when required, such as during peak Budget Execution and Planning cycles Implement compliance activities, including security, financial, and technical Create and maintain Knowledge Articles, self-guided user training materials, and Frequently Asked Questions (FAQs) Use the existing helpdesk structure and tools Provide Tier 1, Tier 2, and Tier 3 operational support. You'll Bring These Qualifications: Technologies and languages currently used in the application include but are not limited to: Cold Fusion Oracle Database Weblogic JAVA Software Quality Assurance/Application testing skills capable of performing functional testing, creating test scripts and documenting test results Personnel with previous experience in the IC financial services/budgeting domain These Qualifications Would be Nice to Have: Experience with the Sponsor's current financial execution and budget formulation applications For more information about this position, please contact John at ********************. Job Location US-Chantilly-VA-VIRGINIA SUBURBAN CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities. CACI - Just posted report job - original job

Keywords: CACI, Chantilly , Help Desk- Tier 3, Other , Chantilly, Virginia

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