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Incident Lifecycle Coordinator/Root Cause Analyst

Company: Kforce Technology Staffing
Location: Chantilly
Posted on: March 27, 2020

Job Description:

RESPONSIBILITIES Kforce has a client in search of an Incident Lifecycle CoordinatorRoot Cause Analyst in Chantilly, VA. Key Tasks Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of company technical products, programs Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems Possesses a wide range of in-depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements Provides expert and second tier technical support for the installation and repair of complex systems and outages Reviews system and configurations to ensure successful implementation of services into production Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair Partners with developers and engineers to reduce reoccurring incidents Provides consultative assistance during off hours as needed Assist in developing continuous process improvement for support tools, troubleshooting techniques Collaborate and assist RD in the testing and optimization of product support techniques and tools REQUIREMENTS Requires 5 to 8 years with BSBA or 3 to 5 years with MSMA or 0 to 2 years with PhD Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Chantilly , Incident Lifecycle Coordinator/Root Cause Analyst, Professions , Chantilly, Virginia

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