End User Engagement Support Analyst

Company: Peraton
Location: Chantilly
Posted on: October 11, 2020

Job Description:

Peraton--is seeking a talented End User Engagement Support Analyst who will be responsible for providing end user support for Tier II and Tier III troubleshooting as related to custom built applications. The successful candidate will have practical working experience resolving end users issues and be customer service oriented.

• Troubleshoot user issues, perform root cause analysis, take appropriate action to remediate issues and provide end-user support.
• Research, resolve and respond to questions received via Service Manager ticketing system. Track the total life cycle of the tickets.
• Provide remote assistance to end users.
• Perform data processing including audits, purges, and data moves.
• Act as a liaison between end users and engineers.Required Qualifications
  • Bachelor's degree and two (2) years of related professional experience.
  • At least two (2) years providing troubleshooting support and engaging with end users.
  • One (1) year of demonstrated work experience with software applications.
  • A current Top Secret security clearance with SCI eligibility and the ability to obtain a polygraph.--Desired Qualifications
    • Knowledge of Service Manager and JIRA.
    • Ability to work on a team as well as independently with minimal supervision.
    • Ability to learn new technologies and processes.
    • Outstanding problem-solving and trouble-shooting skills.
    • Good organization skills with ability to prioritize.--We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

Keywords: Peraton, Chantilly , End User Engagement Support Analyst, Professions , Chantilly, Virginia