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OrthoVirginia: End User Support Analyst

Company: Clickajobs US
Location: Chantilly
Posted on: November 15, 2021

Job Description:

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced End User Support Analyst to join our team Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program. Position Summary IT Support Analyst will provide frontline primary level I technical support to end users within OrthoVirginia. This individual will be focused on various technical issues and problems related to hardware, software and peripherals. The IT Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations or when appropriate escalate to the appropriate IT staff. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment both remotely and onsite as needed. The IT Support Analyst position may require working independent, sharing information and working as a team to complete the tasks assigned. This individual may also be involved in larger (state) projects and tasks either individually or as part of a larger team. Primary Functions & Accountabilities Tier I: Answer Helpdesk calls and document issue and resolution in ServiceNow Incident ticketing systemMonitor and respond quickly and effectively to requests received through the IT HelpdeskInstall, test and configure new workstations, peripheral equipment, and softwareProvide exceptional customer service in person, by phone or through email as appropriate while engaging with end users or providersResolve help desk issues including troubleshooting hardware and software issues onsite or remotelyProvide support to end users working remotely and mobile devicesAble to escalate issues that are not easily resolvedAssist other team members as neededAll other duties as assigned Knowledge, Skills & Abilities Excellent patient-focused customer serviceDeep understanding of ambulatory clinical workflow and/or medical field operationsExcellent Troubleshooting and Communications SkillsUnderstanding of Healthcare technologies in generalKnowledge of Windows Operating Systems 7/2010, Microsoft Office 365, Citrix, Printing, and Scanning Position Requirements Associates Degree or higher in Computer Science and/or equivalent work of college experience preferred.2 years' experience in healthcare IT preferred

Keywords: Clickajobs US, Chantilly , OrthoVirginia: End User Support Analyst, Professions , Chantilly, Virginia

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