Systems Analyst
Company: WingSwept
Location: Chantilly
Posted on: June 20, 2022
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Job Description:
Are you a Systems Analyst who relishes the opportunity to
provide top-notch technical support to clients as issues and needs
arise? WingSwept is a managed service provider seeking a Tier 1
Systems Analyst for our team. We're looking for someone who is
technically proficient, has the passion to learn, and genuinely
cares about other people, including their teammates and our
clients. If that's you, please review the details below and apply
today if it seems like a good fit.The responsibilities of the
position may include: Provide first level customer support
including troubleshooting basic issues with computer hardware,
network/internet connectivity, email, and software applications as
well as completing client requests for password and user account
administration Create properly formatted tickets for client calls &
emails in tracking software as the work occurs Ensure constant
service ticket flow by escalating tickets that require higher level
assistance Coordinate scheduling of service visits and technician
support phone calls to clients Maintain inventory of customer-owned
equipment and stock equipment in-house, manage product shipments,
and maintain organization of service area Communicate ticket status
and document updates to clients and technical staff as needed
Provide first-level after-hours and holiday on-call support on a
revolving basis with other staff Ask and gather intelligent
questions about the client's business and accurately document
Document opportunities that are discussed or discovered while
interacting with clients Perform basic computer hardware and
software installations, configurations, and virus removals Keep
information regarding our clients, their data, and other sensitive
information confidential Create and maintain documentation for
client and internal tasks and procedures Study for and pass
industry certifications as identified and required Read educational
materials as needed and directed for job proficiency Develop and/or
revise best practices and processes for Help Desk proceduresMinimum
requirements: Must determine to pursue and embody WingSwept's core
values of being Honest, Eager, Accountable, Respectful, and a Team
Player Must possess excellent verbal and written communication
skills for daily interactions with customers both in person and on
the phone Must have an affinity for computers and a broad knowledge
of various computer systems and how they work. Must have a thirst
for knowledge and an ability to quickly tackle new problems by
using available research tools and methodical processes to
successfully remedy issues with little supervision Exceptional
computer and system administration skills on Microsoft based
clients and servers Firm understanding of the configuration of
basic networking components and peripherals Ability & willingness
to operate in a fast-paced and dynamic environment with a calm
demeanor and maintaining a "win/win" attitude Must be legally in
the US and able to pass a US government background check High
school diploma, at least two years of secondary education preferred
Must have a valid driver's license and reliable transportation for
travel as far as 75 miles from the office Must be able to work a
full-time 40-hour work week which may include after-hours
supportExtra consideration given for the following: Previous
experience as a system analyst, help-desk support provider, or
equivalent role Previous experience with procedure writing or other
technical writing Intricate knowledge/experience with workstation,
server and network diagnostics, repair, and installation Expertise
with MS Windows Server, MS Exchange, ConnectWise, or Datto RMM
Expertise with all aspects of Apple OS X CompTIA A+, Network+, and
various Microsoft certifications Experience with VDI,
virtualization technologies, or cloud hosting Understanding of the
fundamentals of DNS, especially as related to mail servers
Familiarity with Linux/Unix based operating systems and system
administration Familiarity with SonicWALL and / or Cisco firewalls
and other appliances Experience with phone wiring and phone switch
installation / programming / maintenanceEqual Opportunity Employer
M/F/Disabled/Veteran
Keywords: WingSwept, Chantilly , Systems Analyst, Professions , Chantilly, Virginia
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