Problem Management Analyst - TS/SCI with Polygraph
Company: General Dynamics Information Technology
Location: Chantilly
Posted on: June 22, 2022
Job Description:
Type of Requisition:RegularClearance Level Must Currently
Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to
Obtain:Top Secret SCI + PolygraphSuitability:PolygraphPublic
Trust/Other Required:NoneJob Family:Business Process AnalysisJob
Description:We are GDIT. The people supporting and securing some of
the most complex government, defense, and intelligence projects
across the country. We ensure today is safe and tomorrow is
smarter. Our work has meaning and impact on the world around us,
but also on us, and that is important. GDIT is your place. You make
it your own by embracing autonomy, seizing opportunity, and being
trusted to deliver your best every day. We think. We act. We
deliver. There is no challenge we can't turn into opportunity. And
our work depends on a Problem Management Analyst joining our team
to support our government client's -activities in the Northern
Virginia locations.At GDIT, people are our differentiator. The
Problem Management Analyst candidate will have a deep understanding
of ITIL frameworks v3 and/or v4 and experience supporting the
design, deployment, and operation of IT infrastructure-based
processes. - The Analyst will support the deployment of process and
procedures working in a multi-supplier environment for our
government clients in the DC Metro Area. -The Analyst will report
to the Problem Management Lead. - The successful candidate will
have the opportunity to apply and grow their skillset in Problem
Management, work with a motivated and entrepreneurial team, and
engage with a wide range of stakeholders. -
- Support the planning, design, and implementation of Problem
Management processes to meet evolving and changing needs and
business requirements of customers, service providers, and internal
stakeholders
- Support the development of procedures, work instructions, and
templates to support process execution
- Performs as a self-starter who manages end-to-end efforts
working independently as well as within a team environment
- Analyze and use reengineering approaches that ensure linkage
among processes, service providers, and organizational structures
in order to develop unified and consistent service delivery
- Leverages knowledge and best practice experience to identify
and support the recommendations for improvements opportunities
within the specific process area
- Monitor processes within the environment and throughout the
ITSM process life cycle; validate adherence to specified process
requirements and measurement activities; support quality assurance
activities related to process
- Ensure compliance with process-specific standards and
policies
- Support analysis, evaluation, and assessment of process
performance measurements, and can brief results and recommendations
to the appropriate level governance forums
- Conduct quality assessments to validate proper implementation
of processes to meet quality standards
- Prepare and brief reports to customers and service
providers
- Work with other areas to perform analyses and troubleshoot
issues across specific ITSM process areas
- Support process improvement, reengineering methodologies, and
best practice principles to design and implement process
modernization and improvements
- Deliver high quality work and adapt to new challenges, on their
own or as part of a team
- All candidates require one to three years' experience with a
deep understanding of ITIL v3 and/or ITIL v4 frameworks
- Basic understanding of IT service management
- Knowledge of process analysis, design and ability to define
functional requirements
- Understanding of data and information analysis
- Workflow and ticketing tool exposure to ServiceNow and/or
Remedy, Maximo
- Knowledge of process improvement techniques
- Ability to perform data analysis and trends using existing
tools and techniques
- Experience rolling out ITSM processes in a large government
environment and performing analysis of data and trends
- Strong written and verbal communications skills
- Ability to present technical details to a non-technical
audience (briefing)
- Ability to facilitate reoccurring technical/non-technical
meetings and working groups
- Participates in special projects as required.Desired
Qualifications:
- BA/BS or equivalent experience2+ years of IT experience -
- Foundations or Advanced ITIL certifications or training
- Working knowledge with ServiceNow
- Experience creating interactive dashboardsScheduled Weekly
Hours:40Travel Required:10-25%Telecommuting Options:OnsiteWork
Location:USA VA ChantillyAdditional Work Locations:COVID-19
Vaccination: GDIT does not have a vaccination mandate applicable to
all employees. To protect the health and safety of its employees
and to comply with customer requirements, however, GDIT may require
employees in certain positions to be fully vaccinated against
COVID-19. Vaccination requirements will depend on the status of the
federal contractor mandate and customer site requirements.We are
GDIT. The people supporting some of the most complex government,
defense, and intelligence projects across the country. We deliver.
Bringing the expertise needed to understand and advance critical
missions. We transform. Shifting the ways clients invest in,
integrate, and innovate technology solutions. We ensure today is
safe and tomorrow is smarter. We are there. On the ground, beside
our clients, in the lab, and everywhere in between. Offering the
technology transformations, strategy, and mission services needed
to get the job done.GDIT is an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
veteran status, or any other protected class.
Keywords: General Dynamics Information Technology, Chantilly , Problem Management Analyst - TS/SCI with Polygraph, Professions , Chantilly, Virginia
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