Integrated Service Desk Technician
Company: CACI International
Location: Chantilly
Posted on: August 7, 2022
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Job Description:
Integrated Service Desk TechnicianJob Category: Information
TechnologyTime Type: Full timeMinimum Clearance Required to Start:
TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel
Required: NoneType of Travel: NoneThe Integrated Service Center
Technician will provide front line support and act as the primary
point of contact for a large government organization with diverse
customers. Service Center Technicians will provide the highest
quality customer care with every interaction. This role requires
effective customer service skills, emphasizing problem-solving and
trouble-shooting skills, contact handling procedures, incident
management, communication skills, and an understanding of IT
service management processes. They must be able to master the steps
required to effectively manage and prioritize incidents, reduce
escalations, and demonstrate the essential customer service skills
required to improve overall customer satisfaction.This This
position is open for an Evening Shift Technician shift will be 2pm
10pm - Sun Thurs, Mon - Fri or Tue - SatWhat You'll Get To Do:
Keywords: CACI International, Chantilly , Integrated Service Desk Technician, Professions , Chantilly, Virginia
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