Staff Unified Comms Analyst

Company: ManTech
Location: Chantilly
Posted on: January 20, 2023

Job Description:

Secure our Nation, Ignite your Future.Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, youll help protect our national security while working on innovative projects that offer opportunities for advancement.Currently, ManTech is seeking a motivated, career and customer-oriented Staff Unified Communication Analyst to join our team in Chantilly, VA.Responsibilities include, but are not limited to:

• Resolving Unified Communications user incidents and requests
• Assist in solving operational voice and video challenges
• Assist in resolving issues with vendor-specific multi-level video teleconferencing systems
• Complete Moves/Adds/Changes according to the specified SLAs
• Provides weekly report activities to manager
• Assist with the installation of local and/or remote data and voice communications equipment to include but not limited to voice terminals, video conferencing units, concentrators, minicomputers, central processing units, and facsimiles.
• Assist with creating appropriate documentation, including operational instructionsBasic Qualifications:
  • Requires Bachelor's degree in an (IT, Math or Engineering field) or equivalent experience work experience
  • DoD 8570 IAT Level 2 certification required (CCNA Security, GICSP, GSEC, Sec+, CND or SSCP)
  • DoD 8570 computing environment certification within 6 months of hire. Cisco CCNA Voice or equivalent certification
  • Experience with Cisco VTC codes, Cisco VoIP endpoints, Cisco Unified Call Manager (CUCM) version 11.5 or later, Cisco Telepresence Management Server
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
  • Utilize excellent customer service skills and exceed customers expectations
  • Excellent oral and written communication skills
  • Local travel up to 10%Preferred Qualifications:
    • Experience with SolarWinds Voice/Video QoS product a plusSecurity Clearance Requirements:
      • Active Top Secret clearance adjudicated within the past 6 years. Candidate must be open to CI polyPhysical Requirements:
        • Must be able to remain in a stationary position up to 75% of the time
        • Must be able to move about inside the office to access file cabinets, office machinery
        • Must be able to position self to maintain office supplies on variable height shelving.
        • The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations.
        • Must be able to exchange accurate information in these situations
        • Must be able to observe and detect employee deviations from established policyFor all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.

Keywords: ManTech, Chantilly , Staff Unified Comms Analyst, Professions , Chantilly, Virginia