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Tier II Support Technician

Company: Kforce Technology
Location: Chantilly
Posted on: January 23, 2023

Job Description:

Kforce has a client that is seeking a Tier II Support Technician in Chantilly, VA.

Summary:
The Tier II Support Technician will be responsible for deskside support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call into or walk into the customer service center, remotely, or at the customer's location. The Tier II Support Technician should be prepared to perform resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for more detailed level of support.

Keywords: Kforce Technology, Chantilly , Tier II Support Technician, Professions , Chantilly, Virginia

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