ITSM Event Process Analyst
Company: Xator Corporation
Location: Chantilly
Posted on: January 24, 2023
Job Description:
Vaxcom Services Inc. (an Xator Corporation National Security
Solutions Company) is a niche provider of threat mitigation and
intelligence related support services. We are recognized experts in
Intelligence Community with subject matter expertise in the areas
of Security/Threat Mitigation, Technical/IT Services, Operations,
and Intelligence Services. ITSM Event Process Analyst Chantilly,
VAThe Information Technology Service Management (ITSM) Event
Process Analyst supports the design, deployment, and operations of
IT Infrastructure Event processes. The Event Process Analyst
supports the deployment of process and procedures and assists in
the IT Infrastructure governance and operations.What Youll Get to
Do:
- Supports the planning, design, and implementation of ITSM Event
processes
- Assists with the deployment and transformation of IT
infrastructure processes and procedures
- Provides analysis and support for on-going service delivery,
performance, and governance operations
- Works with key process stakeholders to capture process
policies, work instructions, and knowledge expertise
- Supports monitoring services throughout ITSM process life
cycle; verifying adherence to specified process requirements and
support quality assurance activities (Monitor)
- Assists with analysis, evaluation, and assessment leading to
development of recommendations for process improvements,
optimization, and/or development efforts for IT processes
(CSI)
- Supports evaluations and quality assessments for proper
implementation of processes to meet quality standards
- Facilitates TEMs and other requirement gathering work
sessions
- Works as a self-starter who delivers high quality work and can
adapt to new challenges, either on their own or as part of a
teamYoull Bring These Qualifications:
- An Active TS/SCI Clearance with Polygraph
- Degree or equivalent experience and minimum 3 years of related
work experience
- Working knowledge of the Service Management workflows and ITSM
processes
- Relevant experience as an ITSM Event Process Analyst in
programs of similar scope, type, and complexity
- Good written and communications skills with the ability to
clearly document and explain business processesThese Qualifications
Would be Nice to Have:
- Working knowledge of the Service Management workflows, and ITSM
processes
- Experience with network devices - Be able to read devices and
throughputs, ascertain false positive readings, and determine if
reported events are actionable vice false-positives
- ITIL certifications or training
- Familiarity with ServiceNow, SRS or other ITSM management
tools
- Familiarity with TableauClearance Requirement:Active TS/SCI
clearance with a polygraph is required.On September 24, 2021, the
U.S. Governments Safer Federal Workforce Task Force issued 2021
Guidance for Federal Contractors and Subcontractors mandating that
Covered federal contractors, including Xator Corporation, and their
employees shall be fully vaccinated for COVID-19. Therefore, this
position may require individuals to be fully vaccinated (2 weeks
past final dose) or have been granted a religious or medical
accommodation by December 8, 2021 or shortly thereafter.Equal
Opportunity StatementXator Corporation, and its Subsidiaries,
provides equal opportunity to all applicants for employment as
required by and/or consistent with applicable country law and
company policy. Consistent with the foregoing, Xator Corporation
provides qualified applicants consideration for employment without
regard to race, color, religion, sex, national origin, age,
disability, veterans status, citizenship, sexual orientation,
gender identity or any other status(s) protected by law. In the
United States, Xator Corporation ensures nondiscrimination in all
programs and activities in accordance with Title VI of the Civil
Rights Act of 1964.Powered by JazzHR
Keywords: Xator Corporation, Chantilly , ITSM Event Process Analyst, Professions , Chantilly, Virginia
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