Integrated Service Desk Technician

Company: CACI International
Location: Chantilly
Posted on: May 22, 2023

Job Description:

Integrated Service Desk Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
**What You'll Get To Do:**
+ Provides first level support for inbound incidents and Service Requests
+ Provide front line phone and email support related to system and application issues
+ High comfort level working with technology at a fast pace
+ Ability to quickly route issues according to issue type and severity
+ Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)
+ The ability to multi-task, specifically focused with creating support tickets in a web-based CRM and troubleshoot while speaking to someone on the phone
**You'll Bring These Qualifications:**
+ **Active TS/SCI with a Poly required**
+ **1+ year of experience in Help Desk support and/or networking**
+ Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred
+ Degree or equivalent work experience
+ Experience working with Help Desk ticketing tools and knowledge base resources
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**Preferred Certifications:**
+ CompTia Security+ CompTia A+ CompTia Server+ CompTia Network+ HDI Customer Help Desk Analyst
+ Microsoft Office Specialist
What We Can Offer You:
- Weve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nations highest priorities.
- For over 60 years, the principles of CACIs unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Keywords: CACI International, Chantilly , Integrated Service Desk Technician, Professions , Chantilly, Virginia