Pipeline - Help Desk Technician II
Company: Red River
Location: Chantilly
Posted on: May 23, 2023
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Job Description:
**Help Desk Technician II - NOC**
The Help Desk Technician II is primarily responsible for working on
a team at the Red River Managed Services NOC located in Chantilly,
VA. This position will handle technical support requests directly
from customers as well as escalation from other team members and
field engineers. Our engineers are responsible for maintaining user
uptime and improving their computing experiences through effective
maintenance, problem identification and resolution activities, as
well as growing and developing the organizations perception with
existing customers through exceptional customer service. Candidates
must be energetic and focused with a strong motivation to learn new
technologies and management and maintenance processes. This
position requires dedication, persistence, effective utilization of
provided resources and the ability to deliver superior customer
service. This role will report to a team leader.
**Essential Duties and Responsibilities:**
+ Experience with administrating and maintaining Windows Server
2016 and above
+ High level knowledge of supporting/managing desktop operating
systems
+ Email Administration with high level user management including
configuring new accounts, password resets, and troubleshooting user
login, profile, and permission issues
+ Basic virtualization Administration which may include rebooting
virtual machines, resource allocation, basic architecture
knowledge
+ Strong domain functionality experience and knowledge of Active
Directory services, Group Policy, DNS, DHCP
+ Strong ability to troubleshoot Windows and Mac OS related issues
at hardware and software levels
+ Strong ability to troubleshoot Remote Desktop Services and VPN
(SSL and IPSec)
+ Strong ability to troubleshoot Office365 products
(Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell
+ Experience with MS Intune MDM including but not limited to
configuration policies, compliance policies, and app protection for
various device types
+ Experience with Microsoft AutoPilot
+ Intermediate knowledge of Backup Solutions (Veeam preferred)
+ Intermediate knowledge of troubleshooting common remote solutions
such as RDP and Azure WVD
+ Basic understanding of core network components
+ Maintaining standards and documentation on an ongoing basis as
products and technologies evolve
**Minimum Experience and Certifications**
+ Minimum 3 years of IT experience with IT administration and
support experience with windows administration and management of
Active Directory, DHCP, DNS, and Group Policy
+ Previous Experience in a fast-paced consulting or MSP environment
as plus
**Education and Certifications**
+ Bachelors degree desired
+ Desired certifications: CompTIA A+, Network+, MCSE, MS Azure
Administrator, Office 365
**Additionally, an ideal candidate will possess:**
+ Strong consulting and communication skills
+ Confidence and experience in front of clients
+ Strong ability to work in a team-based environment
+ Ability to be a self-starter and possess good time management
skills
+ Strong ability to manage their ticket queue in tandem with taking
client support phone calls
Red River offers a competitive salary, excellent benefits and an
exceptional work environment. You can review our benefit offerings
here
(https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf)
. If you are ready to join a growing company, please submit your
resume and cover letter (optional).
**EOE M/F/DISABLED/Vet**
Red River is an equal opportunity employer and makes employment
decisions based on business needs, job requirements and individual
qualifications, without regard to race, color, religion, national
origin, sex (including pregnancy), sexual orientation, gender
identity or expression, marital status, age, family medical history
or genetic information, disability, past or present military
service, or any other characteristics protected under the laws
applicable in the locations where Red River operates. Red River
will not tolerate discrimination or harassment based on any of
these characteristics.
_Red River does not accept unsolicited resumes from individual
recruiters or third party recruiting agencies in response to job
postings or otherwise. Placement fees will not be paid to any
recruiter unless Red River has an active agreement in place with
the recruiter and such a request has been made by the Red River
Talent Acquisition team and such candidate was submitted to the Red
River Talent Acquisition Team via our Applicant Tracking System.
Any unsolicited resumes or other data submitted to Red River in
violation of this policy may be used by Red River without
obligation to pay any fees of any kind to the recruiter._
Red River brings together the ideal combination of talent, partners
and products to disrupt the status quo in technology and drive
success for business and government. Red River serves organizations
well beyond traditional technology integration, with more than 20
years experience in security, networking, analytics, collaboration,
mobility and cloud solutions. Our operations, support, sales and
technical teams all work together to create a positive impact on
citizens, soldiers, consumers and employees. Thats what it means to
Rock the Red. Are you ready?
+ We work with purpose, looking to disrupt the status quo in
meaningful ways.
+ We act with integrity, showing respect for all and demonstrating
our commitment to ethics
+ We value collaboration and work as a team to accomplish goals
+ We elevate creativity, and support curiosity to re-imagine the
use of technology
+ We have a strong work ethic, and seek continuous improvement in
all we do
+ We embrace philanthropy, working together to drive positive
change and lasting impact within communities around us
Keywords: Red River, Chantilly , Pipeline - Help Desk Technician II, Professions , Chantilly, Virginia
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here to apply!
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