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Roadside Assistance Technician

Company: Penske Automotive Group
Location: Chantilly
Posted on: May 23, 2023

Job Description:

Job Overview

The Roadside Assistance Technician operates a service vehicle (tow truck wheel lift or light service truck) and responds to dispatched roadside assistance calls that require a tow, jump start, lock- out, fuel replenishment, tire change and other minor mechanical assistance.

Essential Functions

  • Receives service calls from dispatch department and drives to the location to assess service required.
  • Attempts to resolve service required by performing jump starts, gas replenishment, and changing flat tires.
  • Tow vehicles to repair facility when required.
  • Practices safety/security requirements and procedures
  • Communicates with dispatch department throughout call in order to monitor progress
  • Prepares daily reports on services rendered. Completes a vehicle and equipment checklist daily.
  • Cooperates and assists other personnel in the repair and prepping of vehicles
  • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Maintains a clean and safe work area
  • Operates all tools and equipment in a safe manner
  • Attends pertinent training on request
  • Other duties as assigned

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    EEO Statement
    The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.



    • Exceptional customer service skills
    • Knowledge of automotive systems
    • Ability to use technical reference materials and technical manuals
    • Ability to communicate technical terms to non-technical audience
    • Ability to follow processes to ensure quality and safety
    • Ability to read and comprehend instructions and information
    • Ability to listen to customer and determine how to assist them
    • Maintain positive attitude
    • Time Management skills and ability to prioritize
    • Excellent communication skills and works well in a team environment

      Supervisory Responsibility

      Work Environment/ Physical Demands
      Primarily works in an automotive environment. Workspace may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis.
      Medium/Heavy Work-Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
      This position will require the employee to be standing for prolonged periods of time
      This position requires the ability to push, pull, stoop, kneel, reach, grasp, and walk on a regular basis
      This position involves repetitive motion
      This position requires the ability to communicate verbally and nonverbally

      Position Type/Expected Hours of Work
      Ability to work nights, weekends and holidays as required

      Required Education and Experience
      High school diploma or equivalent. Safe working knowledge of shop tools and equipment.
      Automotive technical school or 1 year of experience driving commercial or towing vehicles and effective communication skills.

      Preferred Education and Experience
      2-5 Years of collision repair experience.
      I-CAR or ASE Certifications are a bonus.

      Additional Eligibility Qualifications (Certification/Licenses/Registrations)
      Valid Driver's License

      Safety Sensitive Position

      The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.

Keywords: Penske Automotive Group, Chantilly , Roadside Assistance Technician, Professions , Chantilly, Virginia

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