Customer Success Mgmt Analyst
Company: Accenture
Location: Herndon
Posted on: September 17, 2023
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Job Description:
Accenture is a global professional services company with leading
capabilities in digital, cloud and security. Combining unmatched
experience and specialized skills across more than 40 industries,
we offer Strategy and Consulting, Song, Technology and Operations
services - all powered by the world's largest network of Advanced
Technology and Intelligent Operations centers. Our 699,000 people
deliver on the promise of technology and human ingenuity every day,
serving clients in more than 120 countries. We embrace the power of
change to create value and shared success for our clients, people,
shareholders, partners and communities. Visit us at
www.accenture.com.
In today's business environment, growth isn't just about building
value-it's fundamental to long-term business survival. So how do
organizations sustain themselves? The key is a new operating
model-one that's anchored around the customer and propelled by
intelligence to deliver outstanding experiences across the
enterprise at speed and at scale. You will deliver breakthrough
business outcomes for clients-by harnessing talent, data and
intelligence to redefine their operating models.
Within Operations, we are growing our Digital Inside Sales (DIS)
team. Our groundbreaking approach to sales brings clients the right
combination of trusted technical sellers and innovative technology,
powered by data and insights.
Customer Success Manager
Assist clients in post-sale onboarding, product utilization, and
pursue contract renewal/expansion opportunities
Collaborate to drive change management, share solution
implementation best practices, and address customer issues to
ensure successful transformation
Gain an in-depth understanding of partners' business goals in their
respective markets, offering educated insights to help them to
succeed
Act as the dedicated subject matter expert, demonstrate knowledge
of product portfolio for client utilization
Partner with client to understand their strategic and tactical
goals to produce new pipeline in existing accounts
Basic Qualifications:
Preferred Qualifications:
Microsoft AZ900 or MS-700 certifications
Knowledge of cloud computing technologies, specifically Azure
Bachelor's degree
Outstanding communication skills, both verbal and written; ability
to communicate and foster positive business relationships
Deep understanding of customers concerns and thoughts regarding the
use of products, and the ability to troubleshoot as needed
Experience working with CRM systems and ability to surface
sales/process/technical insights from customer conversations.
This role is remote.
Compensation at Accenture varies depending on a wide array of
factors, which may include but are not limited to the specific
office location, role, skill set, and level of experience. As
required by local law, Accenture provides a reasonable range of
compensation for roles that may be hired in California, Colorado,
New York or Washington as set forth below.
Information on benefits is here.
(https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Annual Salary
California $49,800 to $104,000
Colorado $49,800 to $89,900
New York $46,100 to $104,000
Washington $53,000 to $95,700
What We Believe
We have an unwavering commitment to diversity with the aim that
every one of our people has a full sense of belonging within our
organization. As a business imperative, every person at Accenture
has the responsibility to create and sustain an inclusive
environment.
Inclusion and diversity are fundamental to our culture and core
values. Our rich diversity makes us more innovative and more
creative, which helps us better serve our clients and our
communities. Read more here
(https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one
should be discriminated against because of their differences, such
as age, disability, ethnicity, gender, gender identity and
expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race,
creed, color, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or
expression, genetic information, marital status, citizenship status
or any other basis as protected by federal, state, or local
law.
Accenture is committed to providing veteran employment
opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and
Affirmative Action Policy Statement.
(https://www.accenture.com/_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf)
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities
for persons with disabilities or religious observances, including
reasonable accommodation when needed. If you are hired by Accenture
and require accommodation to perform the essential functions of
your role, you will be asked to participate in our reasonable
accommodation process. Accommodations made to facilitate the
recruiting process are not a guarantee of future or continued
accommodations once hired.
If you would like to be considered for employment opportunities
with Accenture and have accommodation needs for a disability or
religious observance, please call us toll free at 1 (877) 889-9009,
send us an email (https://www.accenture.com/us-en/about/contact-us)
or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization
that does not now or in the future require sponsorship of a visa
for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or
an affiliated Accenture business may not be eligible for
consideration.
Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. Additionally, employees who have access to
the compensation information of other employees or applicants as a
part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
Company's legal duty to furnish information.
Keywords: Accenture, Chantilly , Customer Success Mgmt Analyst, Professions , Herndon, Virginia
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