Help Desk Technician - TS/SCI with Polygraph
Company: General Dynamics IT
Posted on: December 4, 2018
Job Description Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.Installs, configures, and upgrades computer hardware and software.Provides end-user software troubleshooting and support.Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.Provides troubleshooting and support.Assists in the administration of e-mail systems.Provides phone and help-desk support for local and off-site users.Maintains current knowledge of relevant technologies as assigned.Participates in special projects as required. Education 1. Requires a High School Diploma or GED.2. Associate's Degree preferred. Qualifications 1-3 years of directly related experience supporting help desk operations or customer service. Shift schedule - needs to be flexible to support 24x7, 365 days. (possible shifts 6am-2pm, 2pm-10pm, 10pm-6am). Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A CE, CompTIA Network CE, CompTIA Security CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. CompTIA Security CE is the preferred certification. In addition, must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date. As part of your role/function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations. Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph. Benefits of this Position:Opportunity for Fast Growth within the programProfessional Development Assistance - Covering the Cost of Obtaining Professional & Technical Certifications (depending on program)Educational Reimbursement - toward degree programs and individual coursework401K Match - with 100% vesting on day oneHealth, Dental and Vision Coverage to keep you healthy, starting your first dayWe know work-life balance is important, GDIT offers Paid Time Off, Plus 10 Paid HolidaysParking and transit commuter benefitsWhy Work at General Dynamics IT?Work with top talent and some of the brightest minds in your fieldSupport missions that make a difference to our NationBecome part of an organization that that is committed to the highest ethical standards in all that we do Thrive in the stability of a large organization, with the ability to move onto new opportunities, supporting different missions, building your career within GDITWant to move, or find a job close to home? We have positions in several locations in the United States and the worldEnjoy a culture that supports work-life balanceGeneral Dynamics is a Fortune Blue Ribbon Company and Clearance Jobs Top 10 Government Contractor. For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. ISDCJDPOST
Keywords: General Dynamics IT, Chantilly , Help Desk Technician - TS/SCI with Polygraph, Professions , Chantilly, Virginia
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