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Client Services Representative I

Company: Quest Diagnostics
Location: Chantilly
Posted on: January 21, 2023

Job Description:

Client Services Representative I - Chantilly, VA - Monday-Friday 2:30pm-11:00pmAnswers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

  • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
  • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
  • Report laboratory results to clients and patients using established protocols.
  • Follow through in a timely manner to resolve all issues and concerns.
  • Provide education and guidance to clients about lab processes.
  • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
  • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. QUALIFICATIONS Required Work Experience: One (1) year of customer service and/or related health care experience is required. Preferred Work Experience: Previous related health care experience preferred. Physical and Mental Requirements:
    • Sitting for long periods of time.
    • Repeating motions that may include the wrists, hands , and/or fingers. (Typing) Knowledge:
      • Proper telephone etiquette to handle customer inquiries
      • Basic knowledge of operating office equipment
      • Understand the importance of Quality Service and how it is measured Skills:
        • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
        • Proficiency in basic computer skills (Word, Excel, Outlook)
        • Ability to multi-task and work in a fast-paced environment
        • Strong organizational skills
        • Ability to analyze and solve problems.
        • Good listening skills
        • Ability to maintain professional and tactful manner in stressful situations
        • Ability to deal with client information in a confidential manner EDUCATION High School Diploma or Equivalent(Required)LICENSECERTIFICATIONS 6

Keywords: Quest Diagnostics, Chantilly , Client Services Representative I, Sales , Chantilly, Virginia

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