Inside Sales Agent Director Of Operations

Company: EmpowerHome Team
Location: Chantilly
Posted on: May 28, 2023

Job Description:

The Director of Operations is responsible for overseeing and managing the day-to-day operations necessary for business success and growth. As this function is crucial for the success of our business, we expect you to have a strong sense of ownership and pride in your performance and its impact on the company's success. -

Benefits: -



--- Healthcare
--- Dental
--- Vision -
--- 401k (after 6 months of employment)

This is a full-time in-office position at our headquarters in Chantilly, VA

Responsibilities:
--- Review Real Estate Tracking Management software e.g. CTE, on a daily basis for currency and accuracy -
--- Recruiting & Onboarding of New ISAs & Staff Members
--- Oversee/Manage Office Personnel
--- Set agenda and prepare the materials for weekly team meetings (ISA meetings only)
--- Review/organize ISA conversion numbers and make sure ISAs are on track to hit goals. Ensure Director of Client Care and/or Inside Sales Agent Growth Leader (ISAGL) has numbers prior to any one on ones
--- Reviewing systems to ensure follow-up is occurring, alerting Dir. of Client Care of issues to address with ISAs, enforcing the process through the system e.g. objection handling in CRM notes.
--- Reviewing systems to ensure leads are labeled correctly to ensure they are called and receiving the appropriate mailings
--- Notify Headquarters to offboard ISAs/team members
--- Track all budgets Monthly
--- Assist with Day to Day Operations
--- Assist in teaching classes on our systems/events/listing process, etc. -
--- Communicate and Coordinate Team issues and/or paperwork with Market Center
--- Weekly standing meetings with Dir. of Client Care to provide updates on #'s and all other happenings
--- Ensure all Department Events take place in collaboration with the Headquarters Marketing Team
--- Monitor and Negotiate any expenditure on behalf of the office (furniture, computers, office supplies, etc.)
--- Cross Trained on every staff member's position and covers vacation time.
--- Approve any miscellaneous office expenditures
--- Help assist with launch of any new lead generation initiatives on the operational side of the rollout. Ensure respective training is scheduled around drops of those marketing initiatives.
--- Ensure ISAs are following daily assignments as published by Sales Leadership
--- Manage Expectations of ISA Virtual Admin Team, e.g. Weekly numbers updated by 9 am on Monday, Appointments by area, etc.
--- Identify and communicate to leadership any issues from specific agents
--- Routinely checking appointment systems (Knack, Confirmations, Five9, etc) to ensure scripts and systems are up to date.
--- Ensure communication is happening/responded to between ISAs and Team (Slack, Appointment, GChat, Email)
--- Ensure that all systems are set up in ISA Bullpen Daily - TVs are on and numbers are cast
--- Fix any technical issues: phones, headsets, TV casting, computers.
--- Order any materials needed: computer, headsets, etc.
--- Ensuring that all ISAs have their scripts and qualifying questions on their desk and additional copies readily available
--- Handling/Communicating ISA Scheduling - Weekday and Weekend hours
--- Working together with Finance department and ISAs to resolve any pay issues
--- Tracking all existing ISA Competitions daily to ensure that numbers are in front of ISAs.
--- Communicate the departure of any OSAs to the ISAs. -
--- Edit scripts based on instruction from ISA Leader. -
--- Coordinate awards for any ISA competitions/celebrations/outings

At EmpowerHome Team we do not believe in a "That's not my job" mentality. -We are a small business, in the launch phase, and tasks not outlined will present themselves as we grow. -We operate as a Team and are looking for Team Members who are willing to step up and get things done.

Qualifications:
--- Experience with real estate transaction coordination
--- At least 2-3 years of professional office environment required, preferably as an Operations or Office Manager
--- Highly motivated and goal-oriented with excellent customer service and communication skills
--- Computer proficiency required including MS Office, GSuite, CTM, CRMs, MLS, etc.

About Company:
Debbie and Sarah Reynolds are a mother-daughter duo and founders of The EmpowerHome Team. This family business is consistently ranked the number 2 Team through Keller Williams worldwide. They attribute their growing success to always putting their client's needs above all else, serving more than 10,000 families in buying and selling real estate. Their mission has been to do what they do best, Serve and Give Back! This Team strives to be a part of a Bigger purpose of giving back to local worthy causes, donating a substantial portion of income to various organizations in all the locations they serve; DC Metro Region, Richmond, Hampton Roads & VA Beach Virginia, Charlotte & Raleigh NC, Charleston SC, Orlando FL, Atlanta GA, Dallas TX, Houston TX and Denver CO. As EmpowerHome continues to grow the opportunities are endless! Become EMPOWERED by joining a real estate team like no other today! www.empowerhome-team.com

Keywords: EmpowerHome Team, Chantilly , Inside Sales Agent Director Of Operations, Sales , Chantilly, Virginia