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Sales Consultant

Company: Penske Automotive Group
Location: Chantilly
Posted on: June 10, 2018

Job Description:

Summary/ObjectiveThe New and Used Car Salesperson is directly responsible for selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards.Essential FunctionsApproaches, greets, and offers assistance to any customer who enters the dealership showroom or sales lotAssists customers in selecting a vehicle by asking questions and listening carefully to their responses and delivers a minimum number of vehicles per monthWrites complete sales orders and processes paperwork in accordance with dealership policiesMaintains owner follow-up system that encourages repeat business and contributes to customer satisfactionMaintains a prospect development systemConducts business in an ethical and professional mannerDescribes all optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospectsFollows dealership procedure to obtain proper identification from customer prior to test driveFollows dealership sales process as directed by Sales Management. Demonstrate new vehicles. Offer test drives to all prospects; obtain proper identification from customer prior to test drive; follows test drive routeExhibits high level of commitment to customer satisfactionEstablishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goalsKeeps abreast of new products, features, accessories, etc., and their benefits to customersKnows and understands equity and values, and is able to explain depreciation to the customerEnsures the sales manager has an opportunity to meet each customer Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.) Prepares sold vehicles for customer delivery prior to customer arrivalDelivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperworkIntroduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service departmentSchedules first service appointmentFollows up on all post-delivery items, tag/title work, "we-owes," and special requests to be sure all customer expectations are metReviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectivelyAttends company meetings as requiredMaintains a professional business appearance as determined by dealership management in accordance with company policiesKnows and understands the federal, state and local requirements which govern the company's businessCoordinates with the sales manager to set and meet new and used sales quotas. Meets the profit margin goals Greets customers promptly and is polite and friendly Consistently follows the outlined sales processUtilizes floor time effectively in meeting the customers' needs and soliciting salesPerforms pre-delivery inspection and road test before delivery to customer Delivers vehicles to customers after purchase. This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyaltyUtilizes the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership and understands equity and values, and able to explain depreciation to customerConducts telephone transactions courteously and promptlyUtilizes a consistent quotation process for purchases, trade-ins, and vehicle salesUtilizes dealership sales control (confirm CRM/DSM) systemHas ability to communicate effectively with new car buyers/customers and according to their preferred method of communication, whether by phone, by email, or in person and able to train other subordinates to do the sameHas thorough knowledge of all dealership products and services and can convey this information to subordinates and customersDirects customers to product information resources, including those available on the InternetMaintains an ongoing customer database to capture repeat businessAttends product and sales training courses as determined by sales management and manufacturerMaintains required dealership certificationsSells/Leases and delivers new and used vehiclesAdheres to all Safeguarding, Red Flag, and 8300 procedures and policiesExhibits a high level of commitment to customer satisfaction. Maintains a minimum customer satisfaction standard equal to or above the manufacturer expected averageMoves and arranges display vehicles on showroom and on lot as directed by managementDeals with customer complaints in a sensible manner by showing empathy and a pleasant attitude Understands the federal, state, and local laws that govern retail automobile sales and ensures that new car sales programs are in complianceMaintains reporting systems required by general management and the manufacturerEnsures that the work areas and customer waiting area are kept cleanFollows all attendance and punctuality standards with adherences to timekeeping standardsFollows the Code of Business Ethics and ConductUnderstands and follow all work rules and procedures and follows lawful directions from SupervisorsUpholds the company's non-disclosure and confidentiality policies and agreementsMaintains a professional appearance for self and subordinates in accordance with company policyAttends pertinent training on requestAssists with organizing and attends special events held at dealership or in the communityAttends company meetings as requiredOther duties as assigned Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without noticeEEO StatementThe Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Keywords: Penske Automotive Group, Chantilly, Sales Consultant, Sales, Chantilly, Virginia

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