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Customer Service Representative

Company: Leidos
Location: Chantilly
Posted on: March 17, 2019

Job Description:

Customer Service Representative Job Description: Primary Responsibilities: Execute all project administrative efforts including: project assignments, project closeouts, pre-walks, final-walks. Prepare for and attend Work Order Review meetings, take detailed notes and update the information promptly and accurately into SAP. Coordinate communication between various departments, schedule meetings, distribute reports and keep all parties informed of general business operations.Ability to work with diverse personalities and communicate effectively both verbally and in writing with all levels of contacts.Ability to work independently as well as in a cohesive unit and must be dependable.Perform a variety of office duties to support Leidos employees on the program including: help with timecards in Deltek, training in SkillPort, expense reports in Concur and assisting employees with navigating basic Prism and Workday functions.Operate and maintain office machinery, including computers, copiers, fax machines, laminator, scanner and printers.Constantly strive for ways to increase organization, improve efficiency, and solve problems while meeting deadlines.Requires a flexible outlook and attitude with the willingness to accept additional assignments as needed.EDUCATION:Requires high school diploma or equivalent (Bachelor's degree preferred) with 2 or more years of relevant experience. 4 years directly related experience can offset the degree requirements.REQUIRED SKILLS:Proficient with MS Office Programs including Word, Outlook and ExcelExcellent written and verbal communication skills with demonstrated experience in producing correspondenceAbility to work directly with customers to understand needs, requirements, and objectivesMust be highly organized and able to handle multiple tasks concurrentlyMust be able to prioritize workload of the position and team members in accordance with customer directionMust have the ability to prioritize and handle multiple tasks simultaneouslyMust be able to work with minimal supervisionMust be able to build and track internal administrative project schedules in SAPDESIRED SKILLS:Knowledge of the Leidos tools such as Deltek, Workday, Concur and SkillportExperience with SAP specifically in facilities management

Keywords: Leidos, Chantilly , Customer Service Representative, Sales , Chantilly, Virginia

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